What are the responsibilities and job description for the Client Services Representative: Medical Research - RDR position at Auxillium?
Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete. https://auxilliumusa.com/.
Position: Client Services Representative: Medical Research Job Description
About Our Client
Founded in 2010 and located in Denver, our client has extensive experience in the healthcare
market intelligence field. Researchers for our client have made hundreds of thousands of phone
calls to create and update the nation's leading installed-base equipment registry.
Our customers use the data to:
- Identify and reach key imaging decision makers over 5,000 acute care hospitals and 9,000 outpatient sites.
- Quickly find facilities that have installed a specific piece of equipment.
- Update their internal sales and marketing databases.
- Create research studies to make data-driven decisions on strategy, products, and customer retention.
Primary Functions:
- Maintain hospital and outpatient accounts by updating equipment and personnel information.
- Research hospital and outpatient accounts using web browsers and medical specific resources.
- Handle inbound and outbound calls.
- Accurately identify systems required to complete job tasks. Open those systems in a timely manner. Ability to log in and complete work in those systems.
- Follow all processes for contacting medical, hospital, and outpatient facilities. Job aids and methods & procedures provided at training however could be ever-changing due to the relationship with the Client.
- Maintain a high degree of accuracy while performing job tasks.
- Pay great attention to detail. Should be no errors in data entry to Client Database and data entry to Auxillium disposition tools/forms.
Required Education, Experience, and Skills:
- Education requirement: enrolled in high school, graduated high school or equivalent.
- Medical billing or medical office experience preferred, not required.
- Ability to create and follow written procedure.
- Ability to meet outbound hourly task timing of facility dials within a production day.
- Ability to provide professional written communication and excellent customer service.
- Excellent critical thinking skills, problem solving and strategic thinking abilities.
- Working knowledge of computer equipment and technology and the implementation
- Maintain high degree of accuracy and great attention to detail.
- Communicate effectively, professionally, clearly, and courteously with medical facilities.
- Ability to work in fluid and ever-changing situation.
- Willingness to adapt to Auxillium’s highly positive culture as a supportive TeamMember.
- High School or Equivalent preferred.
Job Location:
Pueblo, CO, United States
La Junta, Colorado, United States
Position Type:
90-day Probationary period
Full-Time/Regular
On-Site
Hours / Schedules:
This position will be staffed Monday – Friday ; 8:00A – 5:00P.
Benefits:
Auxillium offers a competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans. For part time employees, a pro-rated paid time off program and 401K.
Pay:
Position rate $15.16 per hour
Salary : $15