What are the responsibilities and job description for the Customer Service Specialist position at Auxiant?
Work Arrangement: Remote, Hybrid, or In Office
Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI
Auxiant’s Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect Empowerment Agility Leadership
Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.
- Respond to emails via Auxiant secure email from providers.
Essential Functions:
- Answer provider phone, live chat, and secure email questions regarding claim status and benefits
- Assist with enrollee phone and live chat questions regarding claim status and benefits
Nonessential Functions:
- Other duties as assigned or appropriate
Education/Qualifications:
- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
- Qiclink experience
- Previous call center experience preferred
- Excellent verbal and written communication skills
- Proven experience in a professional office environment
- Proven customer service experience required
- Medical insurance background preferred
- High school diploma or equivalent and 1-2 years related experience.
- Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more