What are the responsibilities and job description for the Hospitality Manager position at Autumn Lake Healthcare?
Company Description Autumn Lake Healthcare strives to create healthcare centers that are welcoming, restorative environments focused on warmth and clinical excellence. The organization is known for offering havens of healing and comfort where patients’ and residents’ needs are proactively anticipated and met. Its signature concierge program delivers resort-style hospitality and personalized service to ensure ongoing comfort. Autumn Lake Healthcare is a management company that provides non-healthcare services to independently owned and operated healthcare centers across CT, MD, WI, and NJ, which license the Autumn Lake name. Candidates interested in joining the team can submit a resume to hr@autumnhc.net.
Role Description The Hospitality Manager is a full-time, on-site role based in Voorhees, NJ, responsible for overseeing the overall guest and resident experience within the healthcare center. This role ensures that hospitality standards are consistently met, including the quality of customer service, atmosphere, and daily interactions with residents, families, and visitors. The Hospitality Manager coordinates with nursing, admissions, dietary, and activities teams to provide a seamless, concierge-style experience and to promptly resolve concerns or service issues. Day-to-day tasks include supervising hospitality staff, supporting food and beverage service in common areas, managing special events and resident activities, and monitoring feedback to improve service delivery. The role also involves training team members on hospitality best practices, maintaining high professional standards, and contributing to a warm, resort-like environment aligned with Autumn Lake Healthcare’s values.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to engage effectively with residents, families, and staff.
- Candidates should possess Hospitality and Food & Beverage skills to support a high-quality, resort-style environment and dining experience.
- Candidates should possess Training skills to coach and develop team members in guest service and hospitality standards.
- Experience in hospitality