What are the responsibilities and job description for the Auto Body Shop Secretary position at AutoResQ?
We are seeking a highly organized and professional Auto Body Shop Secretary to serve as the face of our front office. This role is critical in ensuring a seamless experience for our clients, from the initial intake to the final vehicle delivery. The ideal candidate will bridge the gap between customers, insurance adjusters, and our technicians, maintaining a steady flow of communication and administrative precision.
**bilingual is required - Spanish and English
Key Responsibilities
- Greet customers and provide professional, friendly customer service
- Answer and direct incoming phone calls
- Schedule vehicle drop-offs, pick-ups, estimates, and appointments
- Create and maintain customer and vehicle records
- Assist with insurance paperwork, claims, and documentation
- Communicate with insurance companies, customers, technicians, and vendors
- Monitor the status of vehicles and document properly in CRM
- Order office supplies and assist with general office organization
- Maintain a clean, professional, and welcoming front-office environment
Qualifications
- Experience: 1–2 years of administrative experience, preferably in the automotive or insurance industry.
- Tech Savvy: Proficiency in shop management software CCC, CRM systems, and excel.
- Communication: Exceptional verbal and written communication skills with a focus on professional etiquette.
- Organization: Ability to multi-task in a fast-paced environment while maintaining high attention to detail.
- Knowledge: Basic understanding of collision repair processes or luxury vehicle standards is a plus.
Skills & Competencies
- Strong problem-solving abilities and a calm demeanor under pressure.
- Reliability and a commitment to a standardized workflow.
- Positive, "can-do" attitude.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Work Location: In person
Salary : $20 - $23