What are the responsibilities and job description for the Auto Body Shop Secretary position at AutoResQ?
We are seeking a highly organized and professional Auto Body Shop Secretary to serve as the face of our front office. This role is critical in ensuring a seamless experience for our clients, from the initial intake to the final vehicle delivery. The ideal candidate will bridge the gap between customers, insurance adjusters, and our technicians, maintaining a steady flow of communication and administrative precision.
**bilingual is required - Spanish and English
Key Responsibilities
Customer Experience & Intake
- Greet customers warmly and manage the initial vehicle check-in process.
- Implement and oversee intake workflow for vehicles promptly.
- Answer phone systems, schedule estimate appointments, and provide status updates to clients.
Administrative & Insurance Coordination
- Organize and maintain digital and physical customer files, ensuring all repair authorizations and insurance documents are signed.
- Liaise with insurance companies to verify coverage, submit supplements, and track payment status.
- Process invoices, collect deductibles, and manage daily bookkeeping tasks.
Shop Operations Support
- Maintain the daily task checklist for the front office and coordinate with technicians to track repair milestones.
Qualifications
- Experience: 1–2 years of administrative experience, preferably in the automotive or insurance industry.
- Tech Savvy: Proficiency in shop management software CCC, CRM systems, and excel.
- Communication: Exceptional verbal and written communication skills with a focus on professional etiquette.
- Organization: Ability to multi-task in a fast-paced environment while maintaining high attention to detail.
- Knowledge: Basic understanding of collision repair processes or luxury vehicle standards is a plus.
Skills & Competencies
- Strong problem-solving abilities and a calm demeanor under pressure.
- Reliability and a commitment to a standardized workflow.
- Positive, "can-do" attitude.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Work Location: In person
Salary : $25 - $35