What are the responsibilities and job description for the Member Retention Specialist position at AutoPayPlus?
Join Our Growing Team at AutoPayPlus!
Location: Orlando, FL (On-site)
Employment Type: Full-Time
Are you passionate about helping people while building a rewarding career? AutoPayPlus is looking for a Member Retention Specialist to join our growing team.
In this role, you'll make a meaningful impact by helping members overcome financial challenges, strengthening long-term relationships, and demonstrating the value of staying enrolled in our program. Every conversation is an opportunity to provide solutions, build trust, and help members stay on track toward their financial goals.
If you're a motivated communicator who enjoys solving problems, building relationships, and delivering exceptional member experiences, we'd love to meet you.
What You'll Do
We believe our employees are our greatest asset. That's why we offer:
If you're passionate about helping people, enjoy building lasting relationships, and are ready to grow your career with a fast-growing financial technology company, we'd love to meet you.
Apply today and make a difference with AutoPayPlus!
AutoPayPlus is an Equal Opportunity Employer.
Location: Orlando, FL (On-site)
Employment Type: Full-Time
Are you passionate about helping people while building a rewarding career? AutoPayPlus is looking for a Member Retention Specialist to join our growing team.
In this role, you'll make a meaningful impact by helping members overcome financial challenges, strengthening long-term relationships, and demonstrating the value of staying enrolled in our program. Every conversation is an opportunity to provide solutions, build trust, and help members stay on track toward their financial goals.
If you're a motivated communicator who enjoys solving problems, building relationships, and delivering exceptional member experiences, we'd love to meet you.
What You'll Do
- Assist members who are considering canceling their membership by understanding their needs and offering personalized solutions.
- Educate members on the benefits of AutoPayPlus and available retention options.
- Proactively reach out to members with account concerns to help prevent cancellations.
- Re-engage former members who may qualify to return to the program.
- Document all member interactions accurately within our CRM system.
- Collaborate with your team to improve the member experience and retention strategies.
- Meet performance goals related to member retention, quality, and customer satisfaction.
- 2 years of experience in customer retention, customer service, account management, collections, customer success, or financial services.
- Excellent communication, active listening, and relationship-building skills.
- Strong problem-solving and conflict-resolution abilities.
- Experience using CRM systems (Creatio, Salesforce, HubSpot, or similar).
- Ability to thrive in a fast-paced, goal-oriented environment.
- Financial services or FinTech experience is a plus.
- Bilingual (English/Spanish) is highly preferred.
We believe our employees are our greatest asset. That's why we offer:
- 100% Employer-Paid Medical, Dental & Vision Insurance
- Quarterly Bonus Opportunities
- 401(k) with Company Match
- Generous Paid Time Off (PTO) & Paid Holidays
- Ongoing Training & Career Growth Opportunities
- Employee Recognition Programs
- A collaborative culture focused on teamwork, innovation, and member success
If you're passionate about helping people, enjoy building lasting relationships, and are ready to grow your career with a fast-growing financial technology company, we'd love to meet you.
Apply today and make a difference with AutoPayPlus!
AutoPayPlus is an Equal Opportunity Employer.