What are the responsibilities and job description for the Automotive Office Assistant Service Writer position at AUTOMOTIVE SERVICE?
**Service Writer** **Overview:** We are seeking a dedicated Service Writer to join our team. As a Service Writer, you will be the primary point of contact for customers requiring automotive services. Your role will involve coordinating service appointments, providing estimates, and ensuring excellent customer service throughout the repair process. **Responsibilities:** - Greet customers and ascertain the reason for their visit - Write accurate service orders and descriptions of problems reported by customers - Communicate with technicians to ensure timely completion of repairs - Provide cost estimates to customers and address any concerns or questions - Maintain customer records and follow up after service to ensure satisfaction - Upsell additional services or products based on customer needs - Handle cash transactions and maintain a balanced cash drawer **Skills:** - Strong alignment with automotive repair industry standards - Exceptional customer service skills - Understanding of automotive services and maintenance requirements - Sales experience to effectively upsell services - Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Join our team as a Service Writer and play a crucial role in delivering top-notch service to our valued customers. If you have a passion for the automotive industry and excel in customer interactions, we want to hear from you!
Job Type: Full-time
Pay: $30,000.00 - $70,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Life insurance
- Paid time off
- Professional development assistance
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Warwick, RI 02886 (Required)
Ability to Relocate:
- Warwick, RI 02886: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $70,000