Automotive Shop Manager

Job Overview
We are seeking a highly organized and experienced Automotive Shop Manager to oversee daily operations at our automotive service center. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of retail and service management. This role involves managing staff, ensuring customer satisfaction, maintaining inventory, and driving the overall success of the shop. The Automotive Shop Manager will play a pivotal role in fostering a positive work environment and delivering exceptional service to our customers.

Duties

• Lead and supervise the automotive service team, including technicians and support staff, ensuring efficient workflow and high-quality service delivery
• Oversee daily shop operations, including scheduling, shift management, and workflow coordination
• Manage inventory control, including parts ordering, stock levels, and purchasing to ensure availability of necessary supplies
• Handle customer interactions, resolve complaints, and ensure customer satisfaction through excellent service and communication skills
• Implement sales strategies to promote services and increase revenue, utilizing retail sales techniques and merchandising skills
• Maintain accurate bookkeeping, payroll processing, and cash handling procedures in compliance with company policies
• Conduct employee orientation, training & development programs to enhance team performance
• Manage POS systems for transactions and sales processing efficiently
• Oversee marketing initiatives to attract new customers and retain existing clients
• Ensure compliance with safety regulations and maintain a clean, organized work environment

Skills

• Strong leadership and team management capabilities with supervisory experience in retail or automotive settings
• Excellent communication skills with proficiency in bilingual or multilingual communication preferred
• Skilled in negotiation, customer service excellence, and conflict resolution
• Proficient in inventory management, purchasing, bookkeeping, payroll, and cash handling
• Demonstrated ability in retail math, pricing strategies, sales management, and store management
• Experience with training & development programs for staff growth and operational efficiency
• Organizational skills with the ability to multitask effectively across administrative tasks such as budgeting, merchandising, stock management, and marketing campaigns
• Familiarity with POS systems, wireless sales tools, and automotive shop management software
• Strong time management skills to handle shift management responsibilities efficiently
• Knowledge of automotive repair processes combined with administrative experience in a retail or service environment

This position offers an opportunity for a dynamic leader to manage a thriving automotive shop while fostering a team-oriented atmosphere focused on customer satisfaction. The successful candidate will demonstrate exceptional organizational skills combined with strategic thinking to drive operational success.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Paid time off

Work Location: In person

Salary : $60,000