Automotive BDC Service Coordinator

Job description:

Customer Service Pros - We're looking for you!

The Premier Luxury Automotive Group and Dealer in South Jersey is looking for a Service Coordinator that can thrive in a demanding and fast-paced environment. Our Service Coordinator is our customer's first line of contact for our clients that want to schedule vehicle service. If you are responsible, able to juggle multiple tasks while answering calls, taking accurate messages along with providing basic information to our guests this may be the role for you! The SC must possess outstanding communication skills, friendly and enthusiastic disposition, the ability to speak articulately, have a positive attitude, and a good work ethic.

The Service BDC is a specialized, highly trained & skilled member of the customer care team. The BDC handles inbound calls, internet service leads, outbound service calls, is the facilitator of solid & specific appointments for the service team, and performs follow-up calls on recent no-shows. Although no cold calling/telemarketing is involved, team members will make various outbound calls such as calls to clients that have recalls, service campaigns, and pre-paid maintenance (among others).

The Essential Duties include the following:

• Ensuring that the phones are not left unattended at scheduled work time.
• Following the script guidelines on each and every call – inbound and outbound.
• Using the pre-defined Word Tracks at the appropriate stages of a call.
• Keeping current with service scheduling status and policies.
• Keeping current with advertising campaigns.
• Maintaining a professional code of conduct at all times.
• Maintaining daily, weekly, and monthly goals, which correspond to the objectives of the dealership.
• Maintaining consistency and accuracy in the customer database.

Qualifications:

• A high school diploma or equivalent
• A minimum of 1-year customer service experience and experience with multiple phone lines, preferred
• Ability to coordinate activities with other employees
• Ability to read and comprehend instruction and information in the English language
• Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet, and in-person, and use standard office equipment

Employer Offers:

• Ability to advance - our team members have successfully moved up in the organization to roles of increased responsibility and compensation!
• Fun and exciting workplace.
• Available benefits include medical, dental, 401k plan & more.
• We are an equal opportunity employer.

Keywords: Automotive Reception, Operator, Automotive Front Desk, Customer Service, Appointment Coordinator, Scheduling Coordinator, BDC Representative, Service BDC, Call Center

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Pay: $34,000.00 - $56,000.00 per year

Work Location: In person

Salary : $34,000 - $56,000