What are the responsibilities and job description for the Automotive Business Development Center (BDC) Manager position at Automotive Aftermarket Services?
Business Development Center (BDC) Manager
Location:
South Houston, TX – Automotive Dealership
Compensation:
Salary Commission
Competitive base salary with performance-based commission opportunities.
Job Summary
We are seeking a motivated BDC Manager to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.
Key Responsibilities
- Handle inbound and outbound calls, emails, and online inquiries from customers.
- Schedule sales and service appointments and confirm customer details.
- Maintain accurate records in the CRM system and ensure timely follow-up.
- Provide basic information about vehicles, financing options, and dealership services.
- Collaborate with the sales and service teams to ensure smooth customer experiences.
- Meet or exceed appointment-setting and lead conversion goals.
Required Skills & Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service orientation and ability to build rapport.
- Proficiency in Dealer Center and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Sales aptitude and understanding of automotive terminology.
Preferred Qualifications
- Bilingual (English/Spanish) preferred, but not required.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
- Previous experience in customer service, call center operations, or automotive sales is a plus.
Benefits
- Competitive salary plus commission structure.
- Opportunities for career growth and advancement.
- Supportive team environment with ongoing training and development.