RV Claims Adjuster

Job Title: Recreational Vehicle Claims Adjuster
Department: Claims
Report to: Claims Manager
FLSA Status: Non-Exempt

Summary
As the RV Claims Adjuster, you will provide world-class customer service and adjudicate all claims related information.
Essential Duties and Responsibilities
 Verify contracts and vehicle eligibility for coverage
 Record and assign inspections as required
 Verify component coverage through contract codes
 Use AllData, ASI and Mitchell On-Demand systems to research TSB’s maintenance information, parts and labor verification
 Negotiate problems and customer complaints in a satisfactory manner
 Use flat rate and “crash” manuals for parts and labor verification
 Apply contract terms, conditions, and coverage to all claims
 Maintain and update warranty reference file
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
 High School Diploma or GED
 2 years of work experience in RV mechanics
 ASE or manufacturer certification preferred, but not required

Skill Level
 Excellent phone and verbal skills
 Proficient in typing (30 wpm) and computer skills
 Strong mathematical skills
 Must be computer literate and possess superior organizational skills
 Excellent customer service skills
 MUST be punctual with Excellent attendance
 Excellent written communication skills
 Sound judgement and common sense application of the contract terms and conditions are essential for this position
 Must possess expertise in negotiation and motivation of others as well as have excellent interpersonal skills
 The ability to handle multiple tasks simultaneously

Targeted Success Dimensions:
 5-10 phone calls/busy hour
 Accurate parts and labor verification, low loss ratios
 Excellent customer service skills
 Accurate documentation of claims adjudication process
 Wide overall job knowledge

Physical Demands
While performing the duties of this job, the employee is regularly required to type, wear a headset and required to look at a computer for long periods of the day. The employee must be able to sit for long periods of the day as well.