What are the responsibilities and job description for the Account Manager position at Automation-X?
Job Summary
The Account Manager is accountable for direct sales and customer service support to Automation-X’s customers with a focus on new customer growth and increasing regional market share. This position is responsible for customer-facing visits, phone, email and customer cold calling. The Account Manager works with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved. The Account Manager reports to the Director, National Sales.
As an employee of Automation-X, the Account Manager is an employee owner in the Employee Stock Ownership Plan (ESOP). Automation-X is proud to be 100% employee owned, and we depend on each of our owners to drive company value through an unwavering commitment to ownership in their work each day.
Essential Job Duties and Responsibilities
- Knowledge of Automation-X’s products and solutions
- Ability to multi-task, prioritize and manage time effectively
- Deliver and exceed sales targets
- Build Sales Pipeline
- Build Regional market share
- Attract & Maintain Key Customers
- Detailed knowledge of Automation-X’s products and solutions
- Timely reporting of customer meetings, conference calls and expenses
- External & Internal correspondence
- Customer relationship building
- Retention and growth of existing customers
- Travel to meet customers for face-to-face meetings
- Enter customer interactions into CRM
- Collaboration with regional sales team on account strategies
- Maintaining and enhancing customer satisfaction of Automation-X’s products and solutions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Education and Experience Requirements
Minimum of High School Diploma Required
Preferred Skills and Abilities
- Takes pride in exceeding customer needs and Automation-X goals & KPI’s
- Strong attention to detail to ensure we are providing our customers with the correct automation solutions
- Excellent customer relations skills to work proactively with customers and other team members
- Solid verbal and written communication skills
- Strong computer skills including MS Word, Excel, Outlook and CRM systems
- Ability to represent Automation-X with professionalism and build strong relationships with our customers
- Oil & Gas Automation experience preferred
- Understanding of power, communication and measurement. Control and electrical aspects of wellhead products a plus
- Work with internal departments to ensure customer engagement and customer satisfaction
Working Conditions and Physical Demands
The Account Manager role is a hybrid position that operates in a professional office environment and remote environment.
Travel Required
Some travel may be required at times