Inside Sales Representative

Description

The Inside Sales Representative is responsible for direct sales and customer service support to Automation-X’s customers in their region. In addition, this position is responsible for account development via customer interaction through cold calls, phone, email, social media, and customer-facing visits. Working with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved. 

Requirements

Essential Job Duties and Responsibilities 

• Entry of Quotes, Opportunities, and Customer Meetings in the CRM. Follow up required to generate more revenue and growth 
• Entry of Sales Orders, ensuring the customer is always updated with the status of the order 
• Daily reporting to maintain and enhance customer satisfaction of Automation-X 
• Deliver and exceed sales targets by retaining and growing existing customers, discovering key contacts in different departments within a customer’s organization, and development of new sales opportunities.  
• Maintain detailed knowledge of Automation-X’s products, applications, and solutions to provide customer support; comparisons to competitor’s products and analogous nomenclature in conjunction with marketing, Product Champions, and vendors 
• External & Internal Customer correspondence and relationship building  
• Collaboration with other sales, marketing and support teams 
• KPIs to include transactional efficiency, quote close rate, 24h response times, strategic contributions, client touchpoints and proactive engagement initiation 
• Establish and maintain pricing records ensuring ROI and GP delivery is in line with targets, Maintain win/loss records for trend identification and adjustment 
• Regular training and knowledge application 
• Expense Reporting and other duties as assigned 

Requirements 

• Education and Experience Requirements 
• Minimum of High School Diploma Required 

Preferred Skills and Abilities 

• Critical Thinking and Analytical Skills 
• Data driven decision making 
• Work with internal departments to ensure customer engagement and customer satisfaction 
• Ability to know when to make decisions and when to raise concerns or ask for help while providing feedback and potential solutions 
• Ability to represent Automation-X with professionalism and build strong relationships 
• Takes pride in exceeding customer needs and Automation-X goals & KPI’s 
• Excellent customer relations skills to work proactively with our customers and other team members through leadership, accountability and respect 
• Consistent, clear, purposeful verbal and written communication skills 
• Strong computer skills including MS Word, Excel, Outlook and CRM systems 
• Oil & Gas Automation experience preferred 
• Understands customer requirements, their budget, and how to close business deals? 
• Strong attention to detail to ensure we are providing customers with the correct automation solutions 
• Good understanding of power, communication, and measurement. Control and electrical aspects of wellhead products a plus; accepts and implements product and/or training opportunities when offered 

Working Conditions and Physical Demands 

This job operates in a professional office environment.  Can be hybrid between warehouse office and remote office/home office. 

Business Casual Attire may be required at times 

Travel Required 

Occasional travel may be required.