Quality Manager

Job purpose 

• The Quality Manager ensures that the organization meets industry standards and regulatory requirements while maintaining high-quality products and services. The Quality Manager plays a critical role in maintaining the trust and satisfaction of customers and stakeholders by ensuring that products and services meet high-quality standards and comply with relevant regulations. 

Essential Duties and Responsibilities 

• Quality Management Systems: Develop, implement, monitor and manage quality control systems and tools to ensure continuous production meets or exceeds established standards and regulatory requirements.  

• Manage and maintain the ISO9001 QMS system. Participate in annual internal and external ISO 9001 audits.  

• Audits and Compliance: Conduct regular audits and reviews to ensure adherence to industry standards, legal compliance, and customer expectations. This includes preparing audit plans and managing audit findings. 

• Develop and implement proactive supplier audits for preventative quality assurance. 

• Documentation Management: Oversee the documentation system for quality procedures, standards, and specifications, ensuring they are controlled and up-to-date and compliant with regulatory requirements. 

• Cross-Functional Coordination: Collaborate with various departments to integrate quality considerations into new product development and existing product improvements. 

• Training and Development: Provide training and support to staff on quality standards and compliance obligations, fostering a culture of quality within the organization. 

• Advocate and promote a Quality culture with Continuous Improvement and LEAN methodologies. 

• Analyze Quality data to establish action plans. This includes both proactive and reactive quality action plans. 

• Use Risk Based thinking / methodologies to ensure all action plans will result in sustainable improvements. 

• Lead and train on Root Cause Investigations, and Corrective and Preventive Action (CAPA/8D) activities. 

• Investigate and fix troubleshooting issues with inspection processes.  Automate whenever possible. 

• Perform daily “go and see” activities. Lead or participate in problem solving teams and kaizen events to improve operating performance. 

• Read and interpret simple electrical specifications, wiring, and circuit diagrams to have a better understanding of production roles. 

• Provide problem-solving support for production operations.  

• Conduct weekly one-on-one meetings with each team member. 

• Attend daily, weekly, monthly, quarterly, annual, and strategic meetings as required. 

• Exemplify the Company Values of: Respect, Ownership, Innovation, and Community   

• Accept other duties and responsibilities as assigned or when required by customer needs. 

• Be willing to learn and grow! 

Qualifications 

• Bachelor's degree in Engineering, Quality, or Business  

• 10 years' experience in operations, quality, and continuous improvement 

• Certification in Lean, Six Sigma, or other Continuous Improvement 

• Ability to prepare and maintain accurate paper-based and electronic documentation, correspondence, and records 

• Ability to handle sensitive customer and employee information with discretion, confidentiality, and sensitivity 

• Ability to successfully interact and communicate with all levels of the organization 

• Ability to perform moderately complex and diverse tasks with minimal supervision, and to recognize and solve issues before they become crises 

• Effective written, verbal, and interpersonal communication skills. Excellent grammar and strong writing/editing and proofreading  

• Strong organization skills, able to work well under pressure and manage several tasks simultaneously 

• Strong project management skills 

Working conditions and Physical Requirements 

This position requires a combination of sitting and standing for long periods of time. Some light lifting may be required.