Customer Account Manager

Job Purpose

The Account Manageris responsible fordeveloping, managing, and growing customer relationships by serving as the primary owner of assigned accounts from opportunity through delivery. This role drives revenue growth byidentifyingcustomer needsand delivering tailored solutions in collaboration with engineering, operations, and customer success teams.The position exists to expand customer partnerships, improve responsiveness, and contribute to the companys long-term revenue and relationship success.

Key Responsibilities

Account Ownership & Relationship Management

• Serve as the primary point of contact for assigned customers

• Build andmaintainstrong, long-term relationships to drive retention and growth

Sales & Revenue Growth

• Identifynew opportunities within existing accounts and pursue new business

• Own the full sales cyclefrom inquiry and quoting through order execution

Quoting & Solution Development

• Prepareaccurate,timelyquotes aligned with customer requirementsas needed

• Collaborate with engineering and operations to develop tailored solutions

• Comfortable making informed decisions with incomplete information, using sound judgement to guide customers toward the best available solution while proactivelyidentifyingand closing gaps.

Customer Communication & Experience

• Proactively communicate updates on quotes, orders, and project status

• Ensure a high-quality, responsive, and solution-focused customer experience

• Professionally communicate any delays or issues to customers and team.

Cross-Functional Coordination

• Partner with engineering, production, and customer success teams

• Support transition from quote to order to ensure alignment and smooth handoffs across departments

Issue Resolution & Accountability

• Address customer concerns and remove obstacles to successful delivery

• Take ownership of outcomes and ensure commitments are met

Pipeline & Account Management

• Maintainaccuraterecords in CRM/ERP systems

Experience & Technical Skills

• 5 years in account management, sales, or customer-facing roles

• Experience in manufacturing, engineering, or technical product environments (required)

• Strongproficiencyin CRM/ERP systems and Microsoft Office tools

Core Competencies

• Relationship builder with strong customer focus

• Sales and business acumen with a growth mindset

• Communication skills (clear, confident, and professional)

• Problem-solving ability with attention to detailwhile practicing the five whys

• Organization & prioritization in a fast-paced environment