What are the responsibilities and job description for the Customer Service Supervisor position at Automatic Leasing Service?
Benefits:
Automatic Leasing Service is a family owned company since 1956, built on a simple idea: take care of people and deliver prompt, dependable service. Headquartered in Richmond’s vibrant Scott’s Addition, we are growing and looking for the right leader to grow with us.
This is a role for someone ready to take things to the next level . It is an opportunity to step into a visible leadership position, work closely with our executive team, and help shape the future of our customer experience.
What You Will Do
Lead, coach, and develop a high performing customer service team
Drive consistency, accountability, and next day service readiness
Improve processes and systems to better support both customers and team members
Partner across operations, IT, and leadership to solve problems and support growth
Who You Are
You have 5 to 10 years of leadership experience and are ready for your next step
You are a coach and a builder, not just a manager
You are process minded but people focused
You are looking for a long term opportunity, not your next stop
Why join us
We offer a one of a kind profit sharing plan
You will have direct exposure to and collaboration with executive leadership
You will have the opportunity to make a real impact on a growing business
You will be part of a values driven culture built around One Team One Mission
If you are ready to lead, build, and grow with a company that has been doing it right for nearly 70 years, we would love to connect.
Preferred Experience
Featured Benefits
Medical insurance, Vision insurance, Dental insurance, 401(k) PTO, Paid holidays, Profit sharing plan.
Requirements Added By The Job Poster
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Profit sharing
Automatic Leasing Service is a family owned company since 1956, built on a simple idea: take care of people and deliver prompt, dependable service. Headquartered in Richmond’s vibrant Scott’s Addition, we are growing and looking for the right leader to grow with us.
This is a role for someone ready to take things to the next level . It is an opportunity to step into a visible leadership position, work closely with our executive team, and help shape the future of our customer experience.
What You Will Do
Lead, coach, and develop a high performing customer service team
Drive consistency, accountability, and next day service readiness
Improve processes and systems to better support both customers and team members
Partner across operations, IT, and leadership to solve problems and support growth
Who You Are
You have 5 to 10 years of leadership experience and are ready for your next step
You are a coach and a builder, not just a manager
You are process minded but people focused
You are looking for a long term opportunity, not your next stop
Why join us
We offer a one of a kind profit sharing plan
You will have direct exposure to and collaboration with executive leadership
You will have the opportunity to make a real impact on a growing business
You will be part of a values driven culture built around One Team One Mission
If you are ready to lead, build, and grow with a company that has been doing it right for nearly 70 years, we would love to connect.
Preferred Experience
- Experience in route-based industries (laundry equipment, unattended vending, HVAC, etc)
- Experience implementing call center Quality assurance
- Familiarity with simplicity VoIP and Salesforce.
- Experience implementing KPI's in a call center environment
Featured Benefits
Medical insurance, Vision insurance, Dental insurance, 401(k) PTO, Paid holidays, Profit sharing plan.
Requirements Added By The Job Poster
- 5 years of work experience with Customer Service Management
- Accept a background check
- Authorized to work in the United States
- 2 years of work experience with Call Center Administration
Salary : $68,000 - $75,000