Customer Service Manager | Growth Opportunity | Richmond, VA (On Site)

Automatic Leasing Service is a family owned company since 1956, built on a simple idea: take care of people and deliver prompt, dependable service. Headquartered in Richmond’s vibrant Scott’s Addition, we are growing and looking for the right leader to grow with us.

This is a role for someone ready to take things to the next level . It is an opportunity to step into a visible leadership position, work closely with our executive team, and help shape the future of our customer experience.

What you will do

Lead, coach, and develop a high performing customer service team

Drive consistency, accountability, and next day service readiness

Improve processes and systems to better support both customers and team members

Partner across operations, IT, and leadership to solve problems and support growth

Who you are

You have 5 to 10 years of leadership experience and are ready for your next step

You are a coach and a builder, not just a manager

You are process minded but people focused

You are looking for a long term opportunity, not your next stop

Why join us

We offer a one of a kind profit sharing plan (add other benefits)

You will have direct exposure to and collaboration with executive leadership

You will have the opportunity to make a real impact on a growing business

You will be part of a values driven culture built around One Team One Mission

If you are ready to lead, build, and grow with a company that has been doing it right for nearly 70 years, we would love to connect.

Preferred Experience

• Experience in route-based industries (laundry equipment, unattended vending, HVAC, etc)
• Experience implementing call center Quality assurance
• Familiarity with simplicity VoIP and Salesforce.
• Experience implementing KPI's in a call center environment

** This position is fully on-site at our Richmond, VA office. Monday - Friday, normal daytime business hours are typically 8am - 5pm. **