Sales Representative (IT Managed Services)

About the Role:

The Sales Representative for IT Managed Services will play a critical role in driving business growth by identifying and securing new clients within multi-location industries ( i.e. Senior Living, Hospitality, Retail) or other ASD strongholds where we can leverage existing relationships. The position requires a deep understanding of client challenges in IT Support, Service Desk, Depot & Logistics, Field Services, and Merger & Acquisition scenarios.

This expertise will be leveraged to effectively communicate and position our services as the ideal solution to a wide range of organizations. The successful candidate will build and maintain strong relationships with potential and existing customers, ensuring a consultative sales approach that aligns with their technical requirements and business objectives. By collaborating closely with technical teams, the Sales Representative ensures seamless service delivery and customer satisfaction. Ultimately, this role contributes to expanding the company’s market presence and achieving revenue targets through strategic sales initiatives and exceptional client engagement.

Minimum Qualifications:

• Our ideal candidate has a strong background selling Managed Service offerings to multi-location industries.
• Candidates must possess an Associate degree or higher in Business, Information Technology, or a closely related discipline. 
• An equivalent combination of relevant education and professional experience may be considered.
• Minimum 3-5 years experience in sales, preferably within IT services or technology solutions.
• Strong understanding of Information Technologies, such as Service Desk, Infrastructure Management, monitoring or network management operations, and common support technologies.
• Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders.
• Proficiency in using CRM software and Google Workspace suite.

Bonus Skills:

• Experience selling managed IT services or technical support solutions.
• Demonstrated success in meeting or exceeding sales targets in a B2B environment.
• Ability to analyze client IT environments and recommend appropriate service packages.

Responsibilities:

• Cultivate strategic relationships with potential partners by identifying organizations whose success would be enhanced through specialized IT Service Desk support solutions. 
• Conduct detailed needs assessments to understand client IT support challenges and tailor service offerings accordingly.
• Present and demonstrate the benefits of IT Managed Service solutions, addressing client questions and concerns to facilitate informed decision-making.
• Negotiate contract terms and pricing to close sales while maintaining profitability and client satisfaction.
• Collaborate with internal technical teams to ensure smooth onboarding and ongoing service delivery for clients.
• Maintain accurate records of sales activities, client interactions, and pipeline status using CRM tools.
• Stay informed about industry trends, competitor offerings, and emerging technologies to effectively position our services.
• Participate in trade shows, conferences, and networking events to promote the company and generate leads.
• Develop and facilitate presentations to current and potential clients.

Skills:

The required skills enable the Sales Representative to effectively communicate complex IT Service Desk solutions in a clear and persuasive manner, ensuring clients understand the value and benefits. Strong interpersonal and negotiation skills are essential for building trust and closing deals that meet both client needs and company goals. Proficiency with CRM tools and data management supports efficient tracking of sales activities and client relationships, facilitating strategic follow-ups and pipeline management. Preferred skills such as knowledge of ITIL and technical certifications enhance the representative’s credibility and ability to engage with technical decision-makers. Together, these skills empower the Sales Representative to deliver tailored solutions, foster long-term partnerships, and contribute significantly to the company’s growth in the IT services market.

Why ASD?

Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business –and the people who make it all possible– to grow. 

• Uncapped Commission
• 100% Paid Medical and Dental
• Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
• 15 days of PTO in your first two years and more with tenure 
• Family 1st motto and belief
• Promotions and room for growth within

Our People & Culture

ASD’s culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.

Who We Are

ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.

Trust

We are known for our candor and integrity, give our best effort, and expect the best in others.

Respect

We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.

Attitude

We inspire others with our positive perspective and have an unwavering thirst for excellence.

Commitment

We care intensely about the success of our clients and exhibit a bias towards action.