What are the responsibilities and job description for the Field Service Engineer – Access Control Support Analyst position at Automated Systems Design, Inc.?
Job Title: Field Service Engineer – Access Control Support Analyst
Role Summary
The Field Service Engineer provides critical technical support and system maintenance for the ASD Service Desk Commissioning Team. This individual is responsible for managing access control and video surveillance infrastructure, ensuring system integrity, and guiding clients through complex technical resolutions.
Core Responsibilities
- System Maintenance & Support: Install, update, and maintain Access Control systems, CCTV cameras, and related hardware.
- Technical Troubleshooting: Capture client issues via phone or ticketing systems and guide them through effective resolution.
- Field Coordination: Direct onsite technicians to support various technical solutions and provide remote guidance for system installations.
- Programming: Program panels using tools such as RPS, Compass, and QuickLoader, as well as managing cloud-based GUI programming.
- Collaboration: Work closely with a multidisciplinary team including Vendors, Technicians, Engineering, and Project Managers.
- Documentation: Produce system documentation and process manuals to support ongoing operations as required.
Required Qualifications & Skills
- Communication: Excellent written and spoken English with a focus on high-level customer satisfaction and professional phone etiquette.
- Soft Skills: Must be courteous, well-spoken, and able to remain calm in high-pressure situations.
- Technical Proficiency: * Experience with ticketing systems like ServiceNow or Netsuite.
- Knowledge of standard wiring and client LAN/WAN environments.
- Proficiency in Windows and Apple operating systems.
- Familiarity with Google Workspace and video conferencing tools.
- Background: Ability to pass a mandatory criminal background check.
Preferred Certifications & Experience
- Security Platforms: DMP, 3X Logic, Axis, Brivo, Salto, S2, PTI, or Hanwha.
- General IT: CompTIA Network , Microsoft, Fortinet, Cisco, or ServiceNow certifications.
- Avigilon Certification
- Brivo Certified
Specialized Knowledge: Experience with fire systems, life safety, or E911 environments is a significant advantage.
Apply Now! ---https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ea2b81ed-c9c8-44c7-bad7-18188e8258a8&ccId=19000101_000001&jobId=946319&lang=en_US&source=CC2
or at https://www.asd-usa.com/careers (Look for Field Service Engineer – Access Control Support Analyst)
Salary : $40,000 - $60,000