What are the responsibilities and job description for the Technical Support Engineer position at Automated Logic Corporation?
Company Description Automated Logic Corporation (ALC) delivers innovative building automation and control systems that support energy management, temperature control, lighting control, and facility management. Through a network of company-owned and independent distributors, ALC provides customized solutions built on a BACnet backbone, integrating multiple subsystems to meet clients’ energy efficiency and comfort objectives. The company serves a wide range of customers, from small family-owned businesses to Fortune 500 corporations. ALC is part of Carrier, a global leader in HVAC, refrigeration, fire, security, and building automation technologies, offering team members access to robust resources and industry expertise.
Role Description This full-time Technical Support Engineer role is a hybrid position based in Kennesaw, GA, with some work-from-home flexibility. The Technical Support Engineer will provide technical assistance for building automation and control systems, including diagnosing and resolving hardware, software, and network issues. Daily responsibilities include responding to support requests, analyzing system performance, guiding customers and field technicians through troubleshooting steps, and documenting solutions and best practices. The role also involves collaborating with engineering and product teams to escalate complex issues, participating in system testing and updates, and supporting continuous improvement of support processes and tools.
Qualifications
- Strong technical support skills with experience in building automation, control systems, or related technologies
- Proficiency in troubleshooting, including diagnosing complex system, network, and configuration issues
- Solid analytical skills to interpret logs, data, and system behavior and propose effective solutions
- Customer support and customer service skills, with the ability to communicate clearly and professionally with diverse stakeholders
- Familiarity with BACnet or similar building automation protocols is preferred
- Experience with HVAC, energy management, or facility management systems is beneficial
- Ability to work effectively in a hybrid environment, managing on-site and remote responsibilities
- Relevant technical degree or equivalent experience in engineering, information technology, or a related field
- Strong documentation, organizational, and time management skills