Student Loan Collector

Join Our Award-Winning Team as a Collector in the Student Loan Department!

Location: 304 Northcreek Blvd. Goodlettsville, TN.

Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Collectors to join our Student Loan Department, where you'll help borrowers find solutions to repay their student loans while building a fulfilling career.

Our Mission

At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.

What You’ll Do

• Guide borrowers through repayment options via inbound and outbound calls with professionalism and care.
• Provide education on student loan debt resolution while de-escalating stressful calls.
• Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain accurate records of all interactions and conduct skip tracing when needed.
• Contribute to a collaborative team environment built on trust and mutual respect.

Why Choose ACSI?

• Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024)
• A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
• Flexibility and Growth: Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success.
• Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.

What We Offer

• Competitive Pay: $16.00 - $18.00/hour Uncapped Bonus Potential
• Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).
• Work-Life Balance: Flex Schedule (40 hours/wk) – One late night of your choice (7pm); close at 3:00pm on Friday
• Comprehensive Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off (PTO) and 8 paid holidays.
  • 401(k) eligibility after 90 days.
  • Health savings account and additional insurance options (life, disability, critical illness, accident).
• Employee Perks:
  • Paid training to set you up for success.
  • Teledoc

What We’re Looking For

• Education: High school diploma required.
• Experience: Call center or debt collection experience is preferred, but not required.
• Skills:
  • Strong de-escalation and communication abilities.
  • Knowledge of FDCPA and state laws is a plus.
  • Proficiency in MS Office and multitasking.
  • Attention to detail, organizational skills, and professionalism.
• Mindset: A commitment to treating borrowers and teammates with dignity and respect (FFDR).