What are the responsibilities and job description for the Student Loan Collector position at Automated Collection Services, Inc.?
Join Our Award-Winning Team as a Collector in the Student Loan Department!
Location: 304 Northcreek Blvd. Goodlettsville, TN.
Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Collectors to join our Student Loan Department, where you'll help borrowers find solutions to repay their student loans while building a fulfilling career.
Our Mission
At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.
What You’ll Do
Guide borrowers through repayment options via inbound and outbound calls with professionalism and care.
Provide education on student loan debt resolution while de-escalating stressful calls.
Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
Maintain accurate records of all interactions and conduct skip tracing when needed.
Contribute to a collaborative team environment built on trust and mutual respect.
Why Choose ACSI?
Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024)
A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
Flexibility and Growth: Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success.
Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.
What We Offer
Competitive Pay: Starting at $18.00/hour Uncapped Bonus Potential
Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).
Work-Life Balance: Flex Schedule (40 hours/wk) – One late night of your choice (7pm); close at 3:00pm on Friday
Comprehensive Benefits:
Medical, dental, and vision insurance.
Paid time off (PTO) and 8 paid holidays.
401(k) eligibility after 90 days.
Health savings account and additional insurance options (life, disability, critical illness, accident).
Employee Perks:
Paid training to set you up for success.
Teledoc
Qualifications
What We’re Looking For
Education: High school diploma required.
Experience: Call center or debt collection experience is preferred, but not required.
Skills:
Strong de-escalation and communication abilities.
Knowledge of FDCPA and state laws is a plus.
Proficiency in MS Office and multitasking.
Attention to detail, organizational skills, and professionalism.
Mindset: A commitment to treating borrowers and teammates with dignity and respect (FFDR).
Salary : $18