Customer Service Representative (CSR1)

Join Our Award-Winning Team as Customer Service Representative 1 (CSR1)!

Office Location: 304 Northcreek Blvd, Goodlettsville, TN, 37072

Position Location: Remote BUT MUST LIVE WITHIN 75 MILES OF GOODLETTSVILLE, TN.

Pay Range: $17.00/hour Health and Welfare Benefit of $4.93/hour = $21.93/hour

Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Customer Service Representatives to join our team, where you'll provide exceptional customer service while building a fulfilling career.

Our Mission

At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.

What You’ll Do

• Handle both incoming and outgoing calls as they pertain to our client’s accounts.
• Document all communications with consumers accurately in the system.
• Ensure quality control and accuracy of information.
• Track all necessary information, including system documentation and logs.
• Follow all guidelines, rules, and policies for both our agency and our clients.

Why Choose ACSI?

• Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2025)
• A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
• Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.

What We Offer

• Competitive Pay: $17.00/hour Health and Welfare Benefit of $4.93/hour = $21.93/hour
• Work/Life Balance: Remote position
• Comprehensive Benefits:
  • Medical, dental, and vision insurance.
  • 401(k) eligibility after 90 days.
  • Health savings account and additional insurance options (life, disability, critical illness, accident).
• Employee Perks:
  • Paid Training
  • 11 Paid Holidays
  • Paid Sick Time: Starts to accrue first day
  • Unpaid Time Off: Starts to accrue first day and can be used until 1st year of employment has been achieved
  • Paid Vacation Time: Starts to accrue after first year of employment

Ready to Make an Impact?

Join a company that cares about your growth and well-being while making a meaningful impact in borrowers’ lives. Apply now—positions are filling fast!

Qualification:

• Ability to pass a federal background check and obtain federal clearance.
• Ability to attend in-office training at our Goodlettsville, TN office for 3 weeks
• Ability to work 40 hours a week.
• Ability to commute to ACSI Head Quarters to complete employment onboarding items and on a case-by case basis, if needed.

Skills:

• Strong interpersonal and communication abilities.
• High integrity and professionalism with the ability to maintain a customer service demeanor in all situations.
• Self-managed and focused to maintain high levels of productivity in a work-from-home environment.
• Ability to follow all rules, guidelines, policies, and procedures in all situations.
• Ability to read, write, and speak English fluently.

Remote Requirements:

• High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable
• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps
• Personal Mobile Device
• Home office with ZERO background noise and ZERO distractions

It should be noted that in the event there are attendance issues, compliance issues or internet issues, remote work may be suspended and work within the office may be required.