Client Services Representative

Join Our Award-Winning Team as a Client Services Team Member in our Rent Debt Department!

Location: 304 Northcreek Blvd. Goodlettsville, TN. 37072

Our Mission

At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.

Why Choose ACSI?

• Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024)
• A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
• Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.

What We Offer

• Competitive Pay: $19.00/hr
• Schedule: Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM) - weekends if needed
• Work-Life Balance: Remote postion after training with manager approval
• Comprehensive Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off (PTO) and 8 paid holidays.
  • 401(k) eligibility after 90 days.
  • Health savings account
  • Additional insurance options (life, disability, critical illness, accident).
• Employee Perks: Paid training to set you up for success, Teledoc

Job Summary:

Responsible for the flow of information between multiple internal departments and the creation of business communications with clients. In addition to serving as a frontline contact for clients, work collaboratively with Operations and Sales Executives to ensure the highest level of client satisfaction and a successful client contract renewal and implementation period. Use computer databases, electronic spreadsheets, desktop publishing, word processing, and statistical applications to manipulate, analyze, and present data for both internal and client purposes.

Responsibilities:

• Maintain up-to-date knowledge of ACSI clients to understand their unique reporting packets and requirements.
• Conduct regular telephone, email, or in-person contact with client and ensure service satisfaction level of reports and report analysis as needed.
• Research and resolve discrepancies/issues presented by the client in regards to data integrity in a timely manner.
• Escalate client issues to Supervisor and/or Sales Executive.
• Provide support to Sales Executives with monthly and quarterly performance reporting.
• Ensure reports are prepared and sent based on contract/client requirements that are correct, concise, simplified and properly branded.
• Knowledge of basic account and client data
• Document account/client activity in collection software and CRM
• Effectively manage all client reporting needs with keen attention to detail and deadlines
• Communicate effectively and professionally via email and over the phone
• Support DSS and CSRs with internal reports for Client Services including daily, monthly placement reports, Client Call reports, Dispute reports, etc.
• Other projects as directed by Supervisor.

What We’re Looking For

Education: High School Diploma or GED required

Work Experience: Minimum 1 year previous experience in collections or general office required

Knowledge/Skills:

• Excellent written and verbal communication skills
• Advanced knowledge of Excel, WORD and Outlook
• Minimum typing speed of 30 WPM
• Familiar with general office equipment - printer, copier, fax machine, etc.
• Basic knowledge of collections industry preferred

Physical Requirements:

• Ability to be present in the office and work 40 hours per week; evening and weekend work may be required as job duties demand
• Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to attend meetings in other areas, etc. 
• Lifting up to 10 lbs occasionally
• Ability to accurately and quickly record notes in computer system while speaking to client

Automated Collection Services, Inc. is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Let’s work together to achieve greatness!

Salary : $19