IT Technician - Level II

We're Hiring: Level 2 Help Desk Technician (MSP Environment)

Location: Warwick RI office: In Office/On-site

Full-Time | IT Support Team

Reports to: IT Manager

Do You Thrive in a Fast-Paced, Client-Focused IT Environment?

At Automated Business Solutions, we're not your typical IT shop, we're a Managed Service Provider, which means we support a wide range of clients, industries, and technologies. If you love variety, solving complex problems, and being a go-to tech expert, this is the role for you. We're looking for a Help Desk Technician who can confidently handle level 1 issues, and escalated support tickets, communicate clearly with clients, and juggle multiple environments without breaking a sweat.

What You'll Be Doing

• Troubleshoot and resolve advanced technical issues across multiple client environments (Windows, Mac, Office 365, networking, etc.).
• Act as an escalation point for Level 1 techs-providing mentorship and technical guidance.
• Work with RMM and PSA tools to manage tickets, monitor systems, and deploy updates.
• Administer user accounts, permissions, and security policies in Active Directory, Azure AD, and Microsoft 365.
• Document solutions and client-specific configurations in our knowledge base.
• Communicate directly with clients-providing updates, setting expectations, and delivering top-tier service.
  
  

What You Bring

• 2 years in a help desk or IT support role, preferably in an MSP or multi-client setting.
• Strong troubleshooting skills across desktops, servers, cloud services, and networking.
• Experience with RMM/PSA tools (e.g., ConnectWise, Datto, Kaseya, N-able).
• Solid understanding of networking (DNS, DHCP, VPN, firewalls).
• Excellent communication and time management skills-you can juggle multiple tickets and clients with ease.
• Certifications like CompTIA A , Network , Microsoft, or Sonicwall/Watchguard are a big plus.
  
  

Why Join Us?

• Work with a wide range of technologies and industries-no two days are the same.
• Career growth opportunities in a fast-moving MSP environment.
• Competitive pay, benefits, and certification support.
• A collaborative, high-energy team that values your input and expertise.
  
  

Ready to Level Up?

Submit your application today and let's build something awesome together. For more information regarding our company, please visit our website at absne.com.