What are the responsibilities and job description for the IT Technician - Level II position at Automated Business Solutions?
We're Hiring: Level 2 Help Desk Technician (MSP Environment)
Location: Warwick RI office: In Office/On-site
Full-Time | IT Support Team
Reports to: IT Manager
Do You Thrive in a Fast-Paced, Client-Focused IT Environment?
At Automated Business Solutions, we're not your typical IT shop, we're a Managed Service Provider, which means we support a wide range of clients, industries, and technologies. If you love variety, solving complex problems, and being a go-to tech expert, this is the role for you. We're looking for a Help Desk Technician who can confidently handle level 1 issues, and escalated support tickets, communicate clearly with clients, and juggle multiple environments without breaking a sweat.
What You'll Be Doing
Submit your application today and let's build something awesome together. For more information regarding our company, please visit our website at absne.com.
Location: Warwick RI office: In Office/On-site
Full-Time | IT Support Team
Reports to: IT Manager
Do You Thrive in a Fast-Paced, Client-Focused IT Environment?
At Automated Business Solutions, we're not your typical IT shop, we're a Managed Service Provider, which means we support a wide range of clients, industries, and technologies. If you love variety, solving complex problems, and being a go-to tech expert, this is the role for you. We're looking for a Help Desk Technician who can confidently handle level 1 issues, and escalated support tickets, communicate clearly with clients, and juggle multiple environments without breaking a sweat.
What You'll Be Doing
- Troubleshoot and resolve advanced technical issues across multiple client environments (Windows, Mac, Office 365, networking, etc.).
- Act as an escalation point for Level 1 techs-providing mentorship and technical guidance.
- Work with RMM and PSA tools to manage tickets, monitor systems, and deploy updates.
- Administer user accounts, permissions, and security policies in Active Directory, Azure AD, and Microsoft 365.
- Document solutions and client-specific configurations in our knowledge base.
- Communicate directly with clients-providing updates, setting expectations, and delivering top-tier service.
- 2 years in a help desk or IT support role, preferably in an MSP or multi-client setting.
- Strong troubleshooting skills across desktops, servers, cloud services, and networking.
- Experience with RMM/PSA tools (e.g., ConnectWise, Datto, Kaseya, N-able).
- Solid understanding of networking (DNS, DHCP, VPN, firewalls).
- Excellent communication and time management skills-you can juggle multiple tickets and clients with ease.
- Certifications like CompTIA A , Network , Microsoft, or Sonicwall/Watchguard are a big plus.
- Work with a wide range of technologies and industries-no two days are the same.
- Career growth opportunities in a fast-moving MSP environment.
- Competitive pay, benefits, and certification support.
- A collaborative, high-energy team that values your input and expertise.
Submit your application today and let's build something awesome together. For more information regarding our company, please visit our website at absne.com.