Customer Retention Manager

AutoHDR is the world’s leading real estate photo editor - powered by cutting-edge AI that makes homes look incredible in seconds. We’re the first to scale AI photo editing globally and are now the #1 choice for real estate photographers.

We’re growing fast - and we’re just getting started. Our mission is to 10x from here, and to do that, we’re looking for an energetic, people-loving, customer-obsessed A player who can help keep our users thrilled, engaged, and excited every single month.

We’re looking for a Churn Reduction Manager - a bubbly, unstoppable, relationship-driven person who our customers love talking to. You’ll be the friendly face (and voice!) of AutoHDR - calling customers, checking in on their experience, solving problems before they turn into cancellations, and making sure every user ends every call thinking:

This isn’t a reactive support role, it is proactive relationship-building. You’ll spend your days:

• Calling customers (at a high volume) to check in, troubleshoot, and keep them fired up about the product.
• Looking at usage data and identifying customers at risk of churn - and turning them around with your personality and by solving problems.
• Bridging the gap between customers and developers - making sure every user’s feedback helps improve the product.
• Auditing quality issues, following up on flagged photos, and making sure every shoot that goes through AutoHDR is perfect.
• Being the positive energy that raises the bar for everyone - customers, coworkers, and the culture.

This is a high-impact role with tons of room for growth and real earning potential. When churn goes down, your comp goes up.

• Make daily outreach calls to active and downgraded customers to check in, solve problems, and rebuild confidence.
• Run monthly “happiness check-ins” with top photographers - gather feedback, ask what they love, what they want, and how we can make their life easier.
• Review photo quality flags and proactively help users understand how to avoid issues or get fixes.
• Collaborate with developers to diagnose recurring bugs or feature requests and track progress on resolutions.
• Maintain a daily report of customer calls, feedback, and wins.
• Continually improve the churn prevention system: spotting trends, building better alerts, and improving outreach playbooks.
• Keep our team motivated - bring energy, humor, and optimism into every room.

You’re probably the kind of person who lights up every room you walk into. You love talking to people, making them laugh, and genuinely helping them. You’re a fast learner, extremely dependable, and not afraid of a high call volume - because you love connecting.

You’re right for this role if:

• People describe you as positive, bubbly, and driven.
• You love building relationships and solving problems.
• You’re motivated by impact - you want to see your work directly improve customer happiness and company growth.
• You take ownership. If something’s broken, you fix it.
• You’re coachable, curious, and thrive in fast-moving environments.
• You want to grow with a rocket-ship company.

• Fastest-growing AI startup in downtown Austin.
• Massive upside. The better you get at reducing churn, the more valuable you become - and the more you’ll earn.
• Incredible team. You’ll work alongside top developers, creatives, and entrepreneurs who are scaling the most advanced AI media platform in real estate.
• Culture of energy, speed, and ownership. We celebrate wins daily and move like a team on a mission.

• You’ll start with a base salary of $60K–$75K, depending on experience, plus the opportunity to earn up to an additional $25K–$40K per year in performance bonuses tied directly to churn reduction and customer retention targets.
• If you drive churn down to target levels, your total annual compensation can reach $100K , with significant growth opportunities as AutoHDR continues to scale!
• Opportunity to grow into leadership as we 10x the company.