What are the responsibilities and job description for the Guest Experience Associate position at AutoCamp- Nature's Boutique Hotel?
Description
Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
AutoCamp is seeking a Front Desk Associate to greet and welcome guests to AutoCamp and helps to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.
AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.
Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.
Requirements
ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
- Collect and distributes messages for guests.
- Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Perform any other duties as requested by Supervisor.
- All Guest Experience Associates are cross trained on Food and Beverage.
DESIRED SKILLS AND EXPERIENCE
- Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
- Strong relational skills.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
- Required: customer service background
- Strongly Preferred: 5 year clean driving record
- Preferred: college degree in hospitality, business administration or similar.
THE RIGHT PERSON WILL...
- Be well groomed and have a keen sense of style and an appreciation for good design.
- Practice thoroughness and an attention to detail.
- Possess excellent and attentive customer service.
- Be like a MacGyver, and able to find solutions when issues arise.
Salary : $18