Quality Coordinator

Reporting to the Quality Manager, the Quality Coordinator provides administrative, coordination, and documentation support to the Quality team. This role focuses on standardizing and maintaining quality records, trackers, and supporting documentation to improve consistency, reduce rework, and free Quality Engineers to focus on engineering judgment, corrective and preventive actions, and customer-facing quality decisions.

The Quality Coordinator plays a key role in supporting compliance with customer and regulatory requirements by ensuring quality documentation is accurate, complete, current, and well-organized, while escalating items that require engineering review.

Responsibilities

• Support Quality Engineers by preparing, organizing, formatting, and maintaining quality documentation related to PPAP, FAI, control plans, New Product Initiation, and supporting records.
• Perform administrative review of documents (completeness, formatting, accuracy to approved sources) prior to Quality Engineer approval.
• Maintain accurate and complete quality records in accordance with Good Documentation Practices (GDP), including version control, traceability, and proper record retention.
• Support compliance with applicable SOPs and regulatory requirements by verifying documentation reflects approved processes and escalating discrepancies to Quality Engineers.
• Maintain customer specification libraries, photo libraries, cosmetic references, and related quality resources to ensure current and consistent access across the organization.
• Coordinate RMA administrative activities, including intake documentation, part counts, tracking, and internal status updates.
• Provide clerical and coordination support for Nonconforming Product (NC) processing, including documentation, routing, sorting, and tracker maintenance, while ensuring engineering disposition decisions are completed by authorized personnel.
• Assist with ECR administration by verifying completeness, routing documentation, and maintaining ECR trackers.
• Maintain and update quality-related trackers for PPAPs, RMAs, ECRs, NCs, and other quality activities to improve visibility and consistency.
• Assist with the preparation and organization of materials for internal, customer, and third-party audits by assembling records, trackers, and supporting documentation as directed by the Quality team.
• Assist in the preparation, formatting, and review of quality documentation such as test summaries, technical reports, design support documentation, and process documentation, ensuring clarity and document control compliance (no technical approval responsibility).
• Support NPI and product launch activities through documentation preparation, checklist tracking, and coordination with Quality Engineers, MQEs, and other cross-functional teams.
• Serve as a coordination point for internal quality status requests, ensuring accurate information is provided and issues are escalated appropriately.
• Assist in preparation for internal, customer, and third-party audits by organizing records and supporting documentation as directed.
• Collaborate with Inspectors, MQEs, Quality Engineers, Manufacturing, and other departments to support smooth workflow and clear handoffs.
• Maintain organized digital and physical filing systems in alignment with Quality Management System requirements.
• Perform other duties as assigned.