What are the responsibilities and job description for the Customer Service Representative position at Autobody Collision?
Job Summary
The Customer Service Representative (CSR) delivers an exceptional customer experience by supporting customers, insurance partners, and the Repair Facility Team. This role provides administrative and coordination support throughout the vehicle repair process while ensuring accuracy, efficiency, and outstanding service.
Key Responsibilities
- Greet customers, in person and over the phone, and assist with questions and estimates
- Schedule vehicle repair appointments
- Communicate repair updates with customers
- Prepare invoices, collect payments and maintain accurate records.
- Confirm rental car details and update rental usage information.
Education & Experience
- High School Diploma or GED
- Minimum of 1 year of experience in a similar administrative or customer service role
- Ability to thrive in a fast-paced environment and manage multiple tasks under pressure
- Strong attention to detail with a high level of accuracy
- Proficiency with basic computer applications and general office equipment
- Strong verbal and written communication skills
- Customer-focused mindset with a strong service orientation
Job Type: Full-time
Work Location: In person