Service Technician

KEY DUTIES AND RESPONSIBILITIES

1.      Customer Service

• Processes work orders, chemical orders, supply orders, etc., as needed.
•  Ensures Autobell is taken care of by focusing on organization, service, and follow-up.
• Evaluates Autobell Car Wash sites to assist the company in anticipating equipment failures, supply sufficiency, etc.
• Plans and follows through with assigned projects and tasks supporting the company.
• Supports Autobell Car Wash operations by providing timely information and service.

1. Technical Service

• Assists in the installation of new car wash equipment. 
• Installs equipment, machines, wiring, or programs to meet specifications. 
• Performs corrective maintenance of installed equipment.
• Physically handling, installing, positioning, moving and manipulating equipment and/or materials. 
• Repairs or replaces wiring, equipment, or fixtures using hand tools and power tools. 
• Assemble pipe sections, tubing and fittings, using couplings, clamps, and screws. 
• Troubleshoots car wash equipment and related components; Identifies parts for replacement or replacement of components.
• Purchases items or places orders for items needed to complete maintenance or repair work, as authorized.
• Continuously develops and expands knowledge of chemicals, parts, materials, supplies, service, components, and equipment.
• Focuses on quality service.  Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy.

1. Shipping and Receiving

• Participates in ordering materials and supplies, as needed.
• Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods.
• Personally, delivers items to work-sites, as needed.
• Takes initiative to ensure timeliness for Autobell Car Wash is considered when placing and coordinating orders.
•  Maintains inventory of materials needed to perform anticipated tasks.  Appropriately uses and manages company resources.

1. Communication/Working Relationships                                                                                 

• Establishes effective documentation, communication, and reporting processes to ensure Service Manager is kept informed of positive and negative factors impacting the assigned territory and the business. 
• Participates in periodic team meetings.
• Represents the company in a professional manner and appearance.
•  Travels as necessary to support the overall goals of the organization. 

1. Other                                                                                                                                      

• Performs other duties as required or requested.
•  Contributes to the positive team efforts of the territory and the company.
• Maintain detailed service records. 
• Maintains confidentiality of sensitive company, and data without exception.
• Acts upon critical issues immediately within position’s authority and/or asks for assistance/decision-making from the Service Manager.
• Suggests ways to do assigned tasks in a more efficient and effective manner.
• Follows safety and security guidelines and sets a safe work example for others.
• Maintains the worksite by leaving it clean, neat, and organized.
• Light construction that would include odd jobs at car wash locations during installations and repairs. 
• Acts as on-call technician for Autobell emergency situations according to the team schedule.