Accounting Helpdesk Specialist

Auto-Wares is a group of companies in the automotive parts aftermarket business. We are a distribution company headquartered in Grand Rapids, Michigan. Auto-Wares has been providing the complete parts needs for service dealers and the motoring public since 1976.

We are looking for  a Full Time Accounting Helpdesk Representative. This position would be for General Accounting, Accounts Payable and backup Accounts Receivable Helpdesk. This is heavily a customer service position, with emphasis in accounting. If you love talking to people, are good at data entry, using the system, setting up systems for routing and doing the work for you, then this may be right for you. Must be a people person, you will be dealing with people all day long. Must have excellent Organization and Excel skills.

Responsibilities including but not limited to: 

• Work in Zendesk with the Customer Service Help Desk team.  The position is responsible for assigning any Accounting Help Desk ticket to the correct accountant and resolve as many Helpdesk tickets as possible by doing some of the following:
  • Reconcile AP statements
  • Request missing invoices
  • Supply Proof of Payments
  • Respond to vendors with payment details or anticipated payment dates
  • Fill out Vendor Applications
  • Fill out Supplier Applications
  • Gather all information to set up new vendors
  • Confirm and update Vendor banking information
  • Update vendor addresses/information
  • Gather more information on often vague Help Desk tickets
  • Work with Help Desk team to enhance the Help Desk Ticket process and build a Help Desk Accounting template to integrate into "Ctrl S" in Counterworks
  • Route all General Accounting, AP, and AR Help Desk tickets to the appropriate person to resolve
  • Keep the Accounting Help Desk Wiki updated
  • Help manage General Accounting emails, AWGOCAP, AWGOCAR
  • Help answer store questions on P&L Reviews
  • Log On-Hold vendors in Teamwork and manage the project
  • Maintain the Credit Drawer on Teamwork
  • Maintain Yooz vendor and user admin
  • Maintain GP GL account maintenance
  • Maintain GP Vendor maintenance
  • Update month end files (AR, GP, LIFO, etc.) Additional tasks assigned

• 3-5 years customer service experience (Accounting experience plus)
• Expert Excel skills
• Adapts well to change
• Dependable and punctual
• Work well under pressure
• Strong customer service skills and good phone skills, including effective communication skills
• Analytical person
• Good organizational skills
• Cheerful outlook
• Multi-tasker
• Collaborative