What are the responsibilities and job description for the Parts Counter Sales Associate position at Auto Tire and Parts NAPA?
About Us: Auto Tire and Parts Napa is a trusted leader in automotive parts and service, proudly servicing customers across the Heartland. We take pride in our knowledgeable team, outstanding customer service, and commitment to keeping our communities on the road.
Job Summary: As a Parts Counter Sales Associate, you will be the face of our store. You will be responsible for providing outstanding customer service to our valued customers, both professional mechanics and DIY enthusiasts. Your primary role will be to assist them in finding the right parts and accessories for their vehicles, process sales, and ensure their experience is efficient and friendly. If you have a passion for cars and a knack for helping people, we want to hear from you!
Key Responsibilities:
- Greet and assist customers in a professional and friendly manner, both in-person and over the phone.
- Accurately identify and look up parts for various vehicle makes and models using our parts lookup software and catalogs.
- Process sales transactions, handle cash and credit card payments, and manage returns and exchanges.
- Answer customer questions about products and services, offering knowledgeable recommendations and solutions.
- Maintain a clean, organized, and well-stocked sales counter and store environment.
- Assist with receiving and stocking inventory as needed.
- Collaborate with team members to achieve sales goals and maintain a positive work atmosphere.
Qualifications:
- Previous experience in auto parts or a related automotive field is strongly preferred.
- Strong knowledge of automotive parts, systems, and vehicle mechanics is a significant plus.
- Excellent customer service and communication skills.
- Proficiency with computer systems and the ability to learn new software quickly.
- A positive attitude, strong work ethic, and a passion for helping others.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to lift and move up to 50 pounds.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, 401K Plan, Vacation & Paid Time Off