What are the responsibilities and job description for the Remote Experience Coordinator position at Auto Ranch Group?
Remote Experience CoordinatorLocation: Remote (with weekly travel to 2 locations)Job Type: Full-timeAbout the RoleAuto Ranch is hiring a Remote Experience Coordinator to grow Mobile Services and increase recall completion across five locations. This role combines customer service, outbound marketing, and service coordination to deliver an exceptional customer experience.ResponsibilitiesDrive new customers through outbound phone calls (daily call count required).Grow mobile service opportunities and recommend additional services to improve vehicle performance and safety.Provide accurate work orders to support technician efficiency.Follow up immediately on inspection findings to generate additional sales opportunities.Manage recall leads, track parts arrival, and schedule appointments (1 contact = 1 appointment).Use advanced Excel and shop management tools (TekMetric, AutoFlow) for reporting and scheduling.Collaborate with multiple service managers and front-line staff to support process improvements.Travel weekly to 2 locations to train, support, and maintain strong team relationships.QualificationsHigh school diploma or GED required.Minimum 1 year experience as an Automotive Service Advisor or Service Writer.Strong customer service skills and phone presence.Advanced Excel and computer proficiency.Valid driver’s license.Skills & AbilitiesExcellent communication and sales follow-up ability.Strong organization and multitasking.Comfort with POS systems, Google Docs, GoHighLevel, and CDK.Team-oriented with a proactive mindset.Benefits401(k) with profit sharingHealth, Dental & Vision insurancePaid time offEmployee discountsWhy Join Auto Ranch?This is a central role in supporting growth and customer satisfaction. If you’re motivated, tech-savvy, and enjoy working with people, you’ll thrive as our Remote Experience Coordinator.
Salary : $19 - $24