What are the responsibilities and job description for the Automotive Service Manager position at Auto Park Ford Sturgis?
HIGH-PERFORMANCE AUTOMOTIVE SERVICE MANAGER
Location: Sturgis, MI
Job Type: Full-Time | Leadership / High-Performance Role
ABOUT THE OPPORTUNITY
Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department.
This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture.
This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance:
- customer experience
- technician productivity
- effective labor sales
- and fixed ops profitability
KEY RESPONSIBILITIES
- Lead all Service Department operations with a focus on profitability and efficiency
- Drive labor sales, gross profit, and shop throughput
- Manage service advisors, technicians, and dispatch/RO flow
- Maintain and improve CSI and customer retention metrics
- Oversee warranty administration and manufacturer compliance
- Optimize scheduling, repair order management, and shop capacity
- Develop, train, and hold team members accountable to performance standards
- Partner with Parts and Sales departments to improve overall dealership performance
- Build a culture of urgency, accountability, and continuous improvement
- Ensure consistent execution of dealership processes and manufacturer standards
QUALIFICATIONS
- Prior Automotive Service Manager or strong Assistant Service Manager experience required
- Proven ability to lead and improve a high-volume service operation
- Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity
- Ability to coach, lead, and hold teams accountable to performance standards
- Strong communication and customer-facing leadership skills
- Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred)
PREFERRED EXPERIENCE (HIGHLY VALUED)
- Experience with Medium/Heave Duty vehicles
- Ford dealership experience
- Fleet service / fleet maintenance management experience
- Commercial service operations or multi-line service environments
- High-volume dealership or multi-rooftop service operations
WHAT WE OFFER
- Competitive base compensation based on experience
- Strong performance-based bonus structure tied to fixed operations results
- Opportunity to significantly impact dealership profitability
- Growth and advancement opportunities
- Fast-paced, high-accountability dealership environment
- Leadership role with real operational influence
WHY THIS ROLE IS DIFFERENT
This is not a maintenance-only Service Manager position.
This is a performance-driven leadership role designed for someone who wants to:
- build a top-tier service operation
- increase fixed ops profitability at scale
- lead technicians and advisors at a high level
- and position themselves for executive dealership leadership
Success in this role is measured by:
- profitability
- efficiency
- CSI
- and team performance
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Job Type: Full-time