What are the responsibilities and job description for the Service Advisor position at Auto Park Chrysler Dodge Jeep Ram?
As a Service Advisor, you will own our customer’s experience in the service lane and beyond. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are looking for applicants with prior franchise dealer experience.
At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Medical and Dental
- 401K Plan
- Vacation
- Paid Training
- Long term job security
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Qualifications
- Organized and friendly personality
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Must submit for a pre-employment background check & drug screening