Service Advisor

Job Overview

We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their service experience, ensuring their vehicles are serviced efficiently and accurately. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a passion for automotive technology. This position offers an exciting opportunity to be part of a team dedicated to delivering exceptional customer service while leveraging your automotive expertise.

Duties

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
• Conduct thorough vehicle inspections and communicate findings clearly to customers
• Prepare detailed repair estimates using estimating software, including parts, labor, and additional services
• Upsell recommended services and maintenance to enhance vehicle performance and safety
• Coordinate with technicians on diagnostics, repairs, and parts availability to ensure timely completion of work
• Write service orders and maintain accurate documentation of all customer interactions and vehicle repairs
• Manage customer follow-ups, ensuring satisfaction and building long-term relationships
• Handle cash transactions, process payments accurately, and maintain financial records

Requirements

• Proven experience as a Service Advisor or in a similar auto service management role within a dealership or independent shop
• Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, oil changes, brake repair, suspension, tire service, diesel engine repair, shocks & struts, air brake systems, alignment, collision repair, and auto body repair
• Proficiency with estimating software and computer-aided vehicle damage estimating tools
• Excellent customer service skills with the ability to communicate technical information clearly
• Dealership experience is highly preferred; familiarity with auto estimating and service writing is a plus
• Valid driver’s license with a clean driving record
• Ability to handle cash transactions accurately and confidently manage client communication
• Knowledge of automotive repair procedures including oil changes, tire rotations, brake repairs, suspension work, and diesel engine diagnostics
• Mechanical experience or background as a service technician is advantageous for understanding repairs and diagnostics

Join us in delivering outstanding automotive care! Your enthusiasm for cars combined with your dedication to excellent customer service will make you an invaluable part of our team. We’re committed to supporting your growth in the automotive industry through ongoing training and development opportunities.

Work Location: In person