CUSTOMER SERVICE

JOB TITLE:    Customer Service / Sales Associate 

EMPLOYER: Auto Fit USA LLC

DEPARTMENT: Sales

REPORTS TO: Sales Manager

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES:

• Providing a superior customer service experience to all walk-in contact and phone contact customers
• Generates and develops new business to meet specified production goals.
• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
• Performs other related duties as assigned by management. 
• Accurately process customer orders, returns, and exchanges using the company’s POS and sales systems.
• Assist in maintaining an organized, clean, and welcoming sales floor environment.
• Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.

CUSTOMER SERVICE QUALIFICATIONS:

• High School Diploma/GED equivalent required.
• Bilingual, in English, and Spanish.
• Customer service background.
• Prior automotive experience and knowledge of automotive parts preferred.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Strong organizational skills; able to manage priorities and workflow.
• Proficient in Microsoft Office.

CUSTOMER SERVICE QUALIFICATIONS:

• Handle customer returns and assist at the cashier station, especially during peak business hours or when staff coverage is low.
• Take the initiative to assist where needed, including helping with product location, basic troubleshooting, or customer complaints.
• Encourage satisfied customers to leave Google reviews as part of providing a positive customer experience.
• Participate in or assist with training new team members when requested by management.
• Carry out any other tasks or special assignments directed by store management.
• Demonstrate flexibility, professionalism, and a positive team spirit at all times.
• Provide leadership by stepping into operational gaps when necessary to ensure seamless store operations.

CUSTOMER SERVICE TRAINING & DEVELOPMENT:

• Participate in periodic product knowledge or customer service training as assigned.
• Support the onboarding and training of new employees when delegated by management.
• Maintain a continuous learning mindset to improve sales performance and customer satisfaction.

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand and walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds

CUSTOMER SERVICEJOB TYPE:

• Full-time
• Commission 

CUSTOMER SERVICE SCHEDULE:

• Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
• Require working some Saturdays.

CUSTOMER SERVICE PAY: 

• Hourly wage and commission 

CUSTOMER SERVICE BENEFITS

• Dental, Medical, & Vision Insurance
• Short & Long Term Disability Insurance
• Accidental, Critical Illness, & Hospital Indemnity Insurance
• Term Life Insurance
• 401K
• Paid Time Off
• Employee Discount