What are the responsibilities and job description for the Debt Collection Specialist position at Auto Debt Collections?
About Us
We are a growing automotive financing company seeking a self‑driven, reliable, and organized individual to join our team as a Debt Collector.
Duties and Responsibilities
- Locate and contact debtors to resolve outstanding accounts
- Negotiate payoff deadlines and payment arrangements
- Build trust with debtors while upholding the Finance Company brand
- Handle customer questions and complaints related to accounts
- Update account status and database records regularly
- Maintain a consistent call volume averaging 50–70 calls per day, in compliance with FDCPA and CFPB guidelines
- Plan and execute strategies to recover owed money and/or insurance policy information
- Track all payments and receipts accurately
- Process payments via cash, debit card (in person and over the phone)
- Obtain updated insurance policy information with required coverages
Requirements
- Previous debt collections experience required (automotive field preferred)
- Knowledge of collections laws and regulations
- Basic proficiency in MS Excel and Word
- Strong negotiation and persuasion skills
- Professional email and office communication etiquette
- Bi‑lingual preferred (English/Spanish)
- Excellent customer service skills
- On‑site position (not remote)
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Referral program
Experience:
- Debt Collections: 3 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $18 - $22