New Hire Ambassador (Onboarding)

Autism Learning Partners is a full-service provider that specializes in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole individual by collaborating with doctors, therapists, schools, and specialists. ALP’s goal is to work with their patients to achieve the best possible outcome… PROGRESS!

Our company values are: Excellence, Respect, Accountability, Teamwork, Compassion, Collaboration, Stewardship, and Honesty.

Our core competencies are: Demonstrating self-awareness, interpersonal savvy, communicates effectively, collaborates, decision quality, instills trust, ensures accountability, customer focus, drives results, and nimble learning.

Position Summary

The New Hire Ambassador, herein referred to as NHA, is responsible for ushering our new hires from offer accepted through "first billable hours" and will serve as the new hires’ main point of contact. The NHA plays a critical role in ensuring a consistent and exceptional onboarding experience for our new hires. This role will work collaboratively with Recruitment, Onboarding, Training Administrators, Client Services, Training, and local Operations, to ensure a best-in-class experience.

Essential Job Functions:

• Effectively serve as main point of contact for any new hire needs or questions, resolving when possible, and partnering with the appropriate department when needed
• Conduct welcome calls with each new hire to review the onboarding and training process, with a breakdown of what to expect
• Proactively identify if a new hire will be unable to finish training at 2 week anticipated date, for case planning purposes
• Consistently audit iCIMS onboard tasks, self-guided modules, and other tasks, to ensure that new hire is staying on track
• Proactively engage in daily communication touchpoints with new hires to check in
• Ensure that new hire has access to all systems after Orientation such as Outlook, Teams & Central Reach
• Ensure that the new hire has scheduled clinic visit within 2 business days of signing their offer letter, to ensure that they will be cleared for Orientation on time
• Handle region specific responsibilities where needed such as managing the CBT or RBT process
• Effectively track metadata including but not limited to the Revised BST5 date
• Other duties as assigned within scope of role

Skills and Abilities:

• Ability to maintain high energy while communicating with new hires
• Excellent phone and email etiquette, and impeccable customer focus skills
• Strong organizational skills, superior attention to detail, and ability to effectively multi-task
• Ability to prioritize competing demands
• Demonstrated ability to maintain confidentiality at all time
• Track record of success working at an extremely fast pace, and able to maintain quality of work while producing a high quantity on work product

Requirements:

• Bachelor’s Degree, preferred but not required
• 1-2 years of experience working with new hires

If you're looking for a role that will impact the entire company you work for, this is it. If you believe you have the right knowledge, skills and abilibies to be ray of light for our new hires to depend on as they prepare to join ALP, then we hope you'll apply today!

Autism Learning Partners supports a diverse workforce and is an Equal Opportunity Employer.

At Autism Learning Partners, we understand that culture is the foundation of who we are as a company and how we serve our clients, families, and employees. We are one of the nation's leading full-service ABA providers specializing in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole child by collaborating with doctors, therapists, families, schools, and specialists. Our goal is to work together to achieve the best possible outcome and progress through our commitment to Diversity, Inclusion, and Equity, which includes forming a DEI council, monthly trainings for senior clinical staff, national trainings, a monthly DEI newsletter, continual updates to our email signatures, education on topics like generational trauma and trauma-informed care, and always striving to provide the best care and comfort for our clients, families, and employees.

Job Type: Full-time

Application Question(s):

• To avoid potential conflicts of interest, please answer "Yes" to confirm that you DO NOT have any immediate family members (child, spouse, parent, or sibling) receiving services from Autism Learning Partners, Children's Learning Connection, or A Is For Apple.

Education:

• Bachelor's (Preferred)

Experience:

• working directly with New Hires/Onboarding: 1 year (Required)

Location:

• Knoxville, TN (Required)

Work Location: Remote