What are the responsibilities and job description for the Client Relations Coordinator position at Autism Care Therapy?
Are you passionate about improving the quality of life for children and preparing them for a brighter future?
Join us at Autism Care Therapy (ACT) as a Client Relations Coordinator!
About the Role
Our ideal candidate will be dedicated to maintaining client satisfaction, retention, and referrals. This position plays a key role in resolving or escalating client concerns, collaborating with departments to address complaints, and building strong relationships with clients and the community.
Key Responsibilities
- Participate in community outreach programs and represent ACT at events.
- Complete the intake process for potential clients (Spanish proficiency required).
- Coordinate client enrollment with branch management, scheduling, and relevant departments.
- Work closely with BCBAs to assign assessments and follow up with insurance companies for authorizations.
- Monitor authorization status to ensure no placeholder remains beyond the maximum allowed time.
- Develop and manage key client relationships post-enrollment.
- Create and maintain client documentation in the appropriate format.
- Implement client satisfaction and advocacy procedures.
- Add and update client information in the EMR system.
- Promote ACT’s mission, values, and strategic initiatives.
- Contribute to process, procedure, and policy improvements related to client needs.
- Coordinate with providers to ensure optimal service delivery.
- Perform additional duties as assigned by management.
Qualifications
- Minimum 2 years’ experience as a Client Relations Coordinator or similar role in the ABA field.
- High School Diploma or equivalent (required).
- Reliable transportation and ability to travel as needed.
- Must be over 18 years old.
- Bilingual in Spanish and English (required).
Why Join ACT?
At Autism Care Therapy, we stand for compassionate care—for both clients and employees. You’ll join a supportive, innovative team that encourages growth, collaboration, and authenticity. We believe in helping our team members excel in their careers while making a real difference in the lives of the families we serve.
Benefits
- Competitive compensation.
- Healthcare coverage.
- Competitive Paid Time Off (PTO) and Paid Sick Leave (PSL).
Job Type: Full-time
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Health insurance
Work Location: In person
Salary : $40,000 - $50,000
