What are the responsibilities and job description for the HVAC Service Technician position at Authority Heating & Cooling?
## Overview
We are seeking a skilled HVAC Technician to join our team. The ideal candidate will be responsible for maintaining, and repairing HVAC systems in both residential and commercial settings.
## Duties
Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
Perform all HVAC repairs and replacements to applicable codes.
Complete all required documentation on services and collect, record and deliver fees to designated office administration.
Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
Submit purchase orders to dispatch or other designated purchasing team administrators.
Transport materials and tools to the job site and provide proper accounting of assigned tools.
Keep vehicle clean and in safe working order.
Ensure vehicle is stocked and accurately inventoried.
Return defective warranty parts to the branch.
Effectively communicate with the customer regarding questions, concerns and problems.
Inform a manager if the customer does not have HVAC service before leaving the call.
Facilitate rescheduling customer appointment, if call is not complete.
Accurately complete all required documentation on services performed.
Age and type of equipment.
Services completed.
Invoice with cost for services performed.
Train, coach and mentor apprentices.
Informs a manager or team leader of any safety issues.
Maintain a courteous demeanor with customers and associates at all times.
Maintain a professional image at all times by wearing company approved uniform.
Abide by all standards of performance and ethics.
Participate in company sponsored training classes.
Follow all safety policies and procedures.
Communicate the benefits of Club Memberships.
Manage operational metrics including average invoice total, callback ratios and labor margins.
Perform other duties as assigned.
Pay will be depending on experience.
## Requirements
Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry.
Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
Possess good analytical skills and attention to detail.
Must be highly organized with good attention to detail and follow through.
Excellent customer service skills with desire to exceed customer expectations.
Function in a team environment.
Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Valid driver’s license, and approved to drive by Company’s insurance carrier.
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Fuel card
- Health insurance
- Paid time off
Work Location: In person
Salary : $26