What are the responsibilities and job description for the System Administrator position at Authority Brands?
Authority Brands Inc. headquartered in is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.
As the Systems Administrator, your main job is to maintain, upgrade and manage our software, hardware, and networks of all Authority Brands systems both on-premises and in the cloud.
Candidates for the role should be self-driven, have great customer service and have excellent troubleshooting skills.
Your goal will be to ensure that our end-user and hosted technology infrastructure runs smoothly and efficiently.
Duties And Responsibilities
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.
Authority Brands Inc. is an Equal Opportunity Employer
As the Systems Administrator, your main job is to maintain, upgrade and manage our software, hardware, and networks of all Authority Brands systems both on-premises and in the cloud.
Candidates for the role should be self-driven, have great customer service and have excellent troubleshooting skills.
Your goal will be to ensure that our end-user and hosted technology infrastructure runs smoothly and efficiently.
Duties And Responsibilities
- Owner of troubleshooting issues and outages of production systems
- Install and configure software and hardware for servers (physical and virtual)
- Install and configure software for end-user systems and hosted desktops
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor network performance and maintain systems according to requirements
- Provide reports on production systems trends, outages, metrics
- Develop expertise to train staff on new technologies
- Respond to and resolve help desk requests (Tier 2)
- Safeguard data and systems from potential threats and malicious intent
- Support internal and external users
- Responsible for evaluating systems configurations and ensuring currency of all patch levels, drivers, and hardware to meet business and security needs
- Responsible to research and evaluate new tools and solutions as requested by management.
- Assist the buildout of an internal repository with technical documentation
- Have an understanding of IaC
- Ability to automate routine tasks
- Participate in a sysadmin on-call rotation
- Bachelor's degree in computer science or equivalent education supported by work experience.
- Proficient with Microsoft technology, specifically; Win 10, Server 2019/2022, Active Directory, Domain controllers, Trusts, IPPBX, DHCP, DNS, IIS, Hyper-V, Azure AD, Intune, Office365
- Proven experience supporting SaaS, IaaS in both Azure and AWS
- Experience with networks (LAN, WAN) and patch management
- Resourcefulness and problem-solving aptitude
- Knowledge of best practices in security
- Excellent communication skills
- Ability to stay abreast of industry trends
- Ability to prioritize tasks appropriately and manage multiple ongoing tasks
- Solution orientation to problem resolution and process improvement
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.
Authority Brands Inc. is an Equal Opportunity Employer
