What are the responsibilities and job description for the Dispatcher position at Authority Brands?
The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.
Responsibilities
Responsibilities
- Maintain the service technician schedules and dispatch technicians as service calls are completed.
- Schedule technician’s return trips with customers to complete jobs after arrival of parts.
- Maintain on call schedule for service technician and after-hours service procedures.
- Enter service calls, schedule calls, and generates call debriefing with technicians daily.
- Maintain customer database, ensuring complete, accurate, and updated entry of information.
- Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
- Respond to service technician requests both by radio and phone.
- Follow up and schedule preventative maintenance service appointments.
- Review completes service work orders for accuracy.
- Prepares invoices and timecards for processing.
- Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
- Assists safety manager with maintaining all safety documents and training rosters.
- Participate in all company sponsored training classes.
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- HS diploma or GED
- Excellent communication and listening skills
- Service Titan experience preferred
- Following all safety policies and procedures
- Maintaining a courteous demeanor with all customers and associates
- Work is performed in an office environment
- Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- May be required to sit, stand, or walk for extended periods of time
- Involves extended periods of looking at a computer monitor
- Must be able to see, hear, talk, and type