Director of Operations

Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.

Director of Operations – DRYmedic Corporate Locations

Location: Cincinnati, Indianapolis, or North Denver (Cincinnati and Indianapolis preferred)

Position Overview

DRYmedic Restoration Services, part of the Authority Brands family, is a fast-growing national leader in disaster restoration. We help families and businesses recover from water, fire, mold, and storm damage with expertise, speed, and compassion. With dozens of locations nationwide and more on the way, we’re building a brand that sets the standard in restoration.

We’re looking for a scrappy, strategic powerhouse to join our corporate team as Director of Operations for our corporate-owned locations. This is your chance to lead leaders, shape the future of a national brand, and prove your impact in a high-growth environment.

If you’ve run restoration businesses, know mitigation inside and out, and are hungry to drive results at scale—this is your moment.

In This Role you Will be a Game-Changer

You won’t just manage operations—you’ll execute the playbook, influence industry veterans, and drive ground-level decisions that fuel our corporate-owned locations’ success. You’ll work directly with the COO, GMs, and regional operations managers to craft and execute strategies that grow top-line revenue and elevate operational excellence.

This is a high-visibility role with real teeth. You’ll be the go-to leader for corporate unit performance, operational systems, and accountability. You’ll also collaborate closely with the franchise network—sharing feedback, learning from top operators, and helping improve the system as a whole.

What You’ll Own

• Lead and inspire regional operations managers and support staff across corporate-owned locations
• Coach and influence GMs in Cincinnati, Indianapolis, and Denver to drive operational excellence.
• Create and enforce written standards for systems and processes across corporate units.
• Stay close to the field—constant calls, site visits, and hands-on support to keep teams aligned and motivated.
• Guide staffing strategy for technicians, managers, office, and sales teams.
• Resolve complex customer issues, acting as a liaison between clients and corporate teams.
• Design and deploy growth programs that drive profitability and market share.
• Report monthly performance by region, flagging risks and opportunities.
• Build operational roadmaps to help locations scale to multi-million dollar locations
• Present business cases to executive teams and boards to prove ROI and secure buy-in.
• Work with the franchisor to execute, test and update the DRYmedic playbook, and build flagship locations that are national showcases
• Collaborate with other franchisees to share insights, improve systems, and strengthen the brand.

What You Bring

• Minimum 3 – 5 years as a Restoration GM, Owner, or equivalent, with deep experience and proven results in mitigation, contents, and reconstruction.
• Proven ability to lead leaders and influence seasoned operators to reach higher.
• A strategic mind that can zoom out to see the big picture—and zoom in to drive tactical decisions.
• Experience building ROI-driven business cases for executive audiences.
• Ambition, grit, and hunger to make a mark in a fast-paced, high-growth environment.
• Restoration certifications and CRM experience (DASH, ServiceTitan) are a plus—but not required.

Who You Are

You’re not here to coast. You’re here to build, scale, and win. You thrive in environments where results matter, and you’re ready to prove yourself in a role that will challenge and reward you.

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.

Authority Brands Inc. is an Equal Opportunity Employer