Patient Resource Specialist (Hybrid)

Patient Resource Specialist, Care Management Team

Author Health is a specialized mental health provider offering comprehensive services, including clinical treatment and support for serious mental illness, substance use disorders, and dementia. We provide integrated mental health care and support services for individuals living with complex health needs, bringing together clinical expertise and coordinated care management under one roof.

What You’ll Do

As the Patient Resource Specialist within our Care Management Team at Author Health, you will focus on supporting patients with serious mental illness and substance use disorders. This includes helping to remove barriers to care by connecting patients with vital resources, including transportation, food, housing assistance, Medicaid applications, and more. Working within a multidisciplinary team, you will collaborate with patients, caregivers, and staff to ensure improved access to care and overall health outcomes for seniors and their families. This role is primarily remote, but you may have to go to patients’ homes to provide assistance as needed. 

• Patient Advocacy: Act as a liaison between patients and community resources, ensuring timely access to housing assistance, Medicaid enrollment, transportation services, food resources, and copay assistance.
• Care Management Support: Work with care managers and healthcare providers to address patients' social, financial, and transportation needs.
• Resource Coordination: Assist patients with the process of applying for Medicaid and other public assistance programs. Identify and connect patients with relevant social services, including housing support and food programs.
• Documentation & Reporting: Maintain accurate and up-to-date records of patient interactions, including resource referrals, case updates, and outcomes, in compliance with HIPAA and company policies.
• Education and Empowerment: Educate patients about available resources and guide them through application processes for public assistance programs and community-based services.
• Follow-up Support: Monitor patients' progress in securing needed resources, providing follow-up to ensure successful implementation of services.
• Collaboration: Work closely with multidisciplinary teams, including healthcare providers, and community organizations, to ensure holistic patient care.

What You Bring

To excel in this role, you should have:

• Passion for helping patients to improve their health by removing barriers to care.

Compassionate and empathetic attitude toward working with patients facing challenging health and social circumstances.

• Proven ability with working with patients with complex needs and finding resources to help them overcome barriers to care. 
• High School Diploma or equivalent required.
• Preferred: College degree in Social Work, Healthcare Administration, or a related field.
• At least 2 years of experience in case management, social work, customer service, or a related field.
• Strong understanding of social determinants of health and their impact on patient outcomes.
• Experience with public assistance programs, including Medicaid, housing resources, and food security initiatives is a plus.
• Excellent interpersonal skills with the ability to communicate effectively with diverse populations.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient with technology, including Google tools and various digital platforms.

Preferred Skills & Experience:

• Knowledge of local community resources and healthcare programs.
• Being bilingual (English/Spanish) is a plus.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality of care.

Work Environment:

• Location: Remote with the ability to travel locally if needed (Florida and Texas)- Employees will work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, patients and other stakeholders. You will also complete administrative duties on a computer provided by the company. 
• Schedule: Monday - Friday, 8-5 in your time zone
• Physical Requirements: Ability to sit for extended periods, lift up to 10 lbs occasionally, and perform other office-related tasks.