Sales Assistant Account Manager

Responsibilities Include:

· Client Relationship Management:

o Serve as a point of contact for clients, addressing their inquiries and concerns promptly.

o Regularly assess existing client’s needs and challenges. Identify areas where Australian Gold’s products could provide additional value or solutions.

· Account Administration:

o Assist in answering customer inquiries

o Help in the preparation of proposals, contracts, and presentations

o Maintain accurate client records and update account information as needed in CRM system

o Monitor contract and project timelines to ensure deadlines are met

· Issue Resolution:

o Assist is resolving client issues and concerns promptly and effectively

o Escalate complex issues to Account Managers or relevant departments as necessary

· Reporting and Analysis:

o Run reports from Power BI to evaluate sales and quantities sold

o Run reports from D365 to evaluate inventory and pricing lists

o Prepare and analyze client performance reports

o Use data-driven insights to make recommendations for optimizing the clients’ experience and achieving their goals

· Team Collaboration:

o Collaborate with cross-functional teams including sales, marketing, and finance to align strategies and initiatives that drive sales growth

· Product Knowledge

o Be able to articulate the value propositions and benefits of the product offerings.

· Cross-Selling and Upselling:

o Identify opportunities for cross-selling additional products to existing clients based on their needs

o Collaborate with the sales team to create tailored proposals and upselling strategies

· Communication and Follow-Up:

o Maintain regular communication with clients to keep them informed about relevant updates, promotions, or opportunities

o Use these interactions to uncover new challenges or opportunities they may be facing

o Actively solicit feedback from clients to understand their pain points and areas for improvement

· Market Research:

o Stay informed about industry trends, market developments, and competitors

o Identify emerging opportunities or gaps in the market that your company can address

· Leverage CRM Tools:

o Use CRM software to track client interactions and identify potential upsell or cross-sell opportunities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position requires you to work onsite in the office in Indianapolis, Indiana. Are you located in the area or able to relocate?
• What are your wage expectations for this position?
• Do you have experience using Salesforce or another CRM tool?
• Do you have the ability to travel for industry trade shows and key account meetings?
• Do you have experience using Microsoft Word, Powerpoint, and excel?

Work Location: In person