What are the responsibilities and job description for the Digital Experience Coordinator position at Austin Telco Federal Credit Union?
Description
Digital Experience Coordinator| Location: 11149 Research Blvd, Austin, TX| Schedule: Monday- Friday 7:30-4:00pm or 8:00pm-4:30pm | FLSA Status: Nonexempt.
Austin Telco FCU is looking for a Digital Experience Coordinator to join our family. Positioned as a member of the Digital Experience Team, the Digital Experience Coordinator is charged with assessing and optimizing staff and member-consumer experiences of digital products and services to align with the credit union’s vision and goals.
What You’ll Do
Product Maintenance & Support
Digital Experience Coordinator| Location: 11149 Research Blvd, Austin, TX| Schedule: Monday- Friday 7:30-4:00pm or 8:00pm-4:30pm | FLSA Status: Nonexempt.
Austin Telco FCU is looking for a Digital Experience Coordinator to join our family. Positioned as a member of the Digital Experience Team, the Digital Experience Coordinator is charged with assessing and optimizing staff and member-consumer experiences of digital products and services to align with the credit union’s vision and goals.
What You’ll Do
Product Maintenance & Support
- Provide high-quality technical support regarding digital banking products and other digital experiences
- Support the credit union’s digital experience through continuous maintenance and enhancement of online banking, mobile banking, and related systems.
- Assist in product configuration and implementation.
- Monitor and assess digital product performance.
- Conduct user acceptance testing (UAT) for new software, releases, and updates, identifying defects and ensuring business requirements are met.
- Identify and escalate problems that could impact member and staff experiences of digital products and services.
- Champion the needs of a diverse member population.
- Create, maintain, and organize Digital Experience documentation, ensuring all materials are properly stored, versioned, and accessible within repository systems.
- Create exceptional user documentation including in-product UX content, instructional materials, user manuals, current workflows and proposed workflows.
- Effectively communicate product needs to internal and vendor stakeholders.
- Collaborate with the Learning and Development, Retail Operations and Marketing teams to establish training needs for staff and members.
- Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.
- Other duties may be assigned.
- Experience: 1-3 years of practical experience in banking or finance, IT, or technical field; or a combination of experience. Equivalent and direct Q2 experience will be considered in lieu of financial institution experience.
- Skills: High attention to detail; ability to conduct research, analyze findings, identify trends, and effectively report outcomes.
- Communication: Excellent written and oral communication and collaboration with internal and external stakeholders; demonstrated ability to translate technical concepts to diverse, non-technical audiences.
- Technical Skills: Knowledge of credit union software and IT systems; proficiency in Microsoft Office.
- Teamwork: Ability to contribute to a harmonious team dynamic; work independently and collaboratively.
- Flexibility: Flexibility and judgment to adapt in an ambiguous, ever-changing work environment; effective organization skills and ability to work on multiple projects simultaneously.
- Understanding of banking software and business practices
- Credit union experience
- Content or technical writing experience
- Experience with user acceptance testing (UAT)
- Interest in ADA compliance and access; language localization
- Bilingual in Spanish
- Experience with Symitar, LOS systems and other software supporting financial institutions
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
- Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
- Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth.
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer