What are the responsibilities and job description for the Community Engagement Assistant position at Austin Telco Federal Credit Union?
Description:
Community Engagement Assistant | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday – Friday 7:30AM - 4:00PM (including occasional evenings and weekends) | FLSA Status: Nonexempt
Austin Telco FCU is looking for a Community Engagement Assistant to join our family. This role supports Austin Telco’s mission by strengthening membership growth and community presence through a blend of administrative coordination and field engagement. It assists with coordinating vendor and partner relationships, tracking and maintaining inventory of promotional materials and merchandise, and supporting the logistics of on-site activations and community events. By combining strong organizational skills with a passion for community involvement, this position helps bridge the gap between strategic planning and hands-on execution to deliver a consistent and impactful brand experience across Austin Telco’s field of membership.
What You’ll Do:
Event Coordination & Community Engagement
Community Engagement Assistant | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday – Friday 7:30AM - 4:00PM (including occasional evenings and weekends) | FLSA Status: Nonexempt
Austin Telco FCU is looking for a Community Engagement Assistant to join our family. This role supports Austin Telco’s mission by strengthening membership growth and community presence through a blend of administrative coordination and field engagement. It assists with coordinating vendor and partner relationships, tracking and maintaining inventory of promotional materials and merchandise, and supporting the logistics of on-site activations and community events. By combining strong organizational skills with a passion for community involvement, this position helps bridge the gap between strategic planning and hands-on execution to deliver a consistent and impactful brand experience across Austin Telco’s field of membership.
What You’ll Do:
Event Coordination & Community Engagement
- Support planning, logistics, and on-site execution for community events, branch activities, and organizational initiatives
- Participate in brand activation events and assist with event setup, breakdown, and engagement efforts
- Travel to branch locations and community events to deliver materials, support activations, and gather content
- Assist in coordinating volunteers for community events and brand activations
- Support business development efforts, including scheduling partner meetings and assisting with membership drives
- Assist with financial education classes and outreach initiatives
- Support community sponsorship coordination, including intake and follow-up
- Coordinate with external vendors for ordering and printing promotional materials
- Track, organize, and maintain inventory of marketing materials and merchandise
- Assist with procurement and distribution of promotional items across branches
- Assist with the daily operations of the internal employee merchandise store
- Distribute merchandise through internal courier systems
- Coordinate employee anniversary gifts
- Facilitate the approval and fulfillment of business card orders for ATFCU employees
- Partner with the Marketing Assistant to support advertising tied to sponsorships
- Audit branch marketing displays to ensure consistent brand standards
- Support marketing projects, reporting, and administrative tasks as assigned
- Other duties may be assigned.
- Education: High school diploma or GED required
- Experience: Minimum of two (2) years in marketing, event planning, brand activations, or business development
- Skills: Strong organizational skills with the ability to manage logistical details for multiple simultaneous projects and oversee inventory and procurement of promotional items
- Communication: Excellent interpersonal and communication skills with a focus on professional representation and advocacy
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook)
- Mobility: Valid driver’s license and ability to travel frequently to branches and events
- Flexibility: Ability to work a flexible schedule, occasional evenings and weekends
- Bachelor’s degree in Marketing, Communications, or Business Administration
- Experience in a financial institution or credit union
- Experience working with vendors and managing promotional inventory
- Ability to lead and coordinate volunteers during events
- Purpose-Driven Work: Make a direct impact in the community through outreach and engagement
- Dynamic Environment: A mix of office work and hands-on event experience
- Collaborative Culture: Work alongside a supportive team focused on growth and service
- Professional Development: Opportunities to expand your skills in marketing, events, and community relations
- Regular and reliable attendance is essential to support event logistics and coordination
- Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally
- Ability to stand for extended periods and travel between locations as needed
- Comfortable working in office settings, branch locations, and outdoor event environments
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
- Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
- Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth.
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer