Apple Solutions Sales Specialist

Austin Mac Works Retail Division

Austin, Texas

Full-time | In-person

Austin Mac Works Retail Division delivers a premium retail and service experience centered around Apple products, expert guidance, and personalized customer support. We help customers find the right technology solutions for personal, educational, and business needs while maintaining a high standard of service, professionalism, and operational excellence.

Our team supports customers across product sales, day-to-day store operations, and service coordination. We are looking for someone who is passionate about technology, confident working with customers, and willing to contribute wherever needed to support the success of the store.

We are seeking a professional, customer-focused, and dependable Apple Solutions Sales Specialist to join our Austin retail team.

This role is primarily focused on retail sales and customer experience, helping customers choose the right Apple products, accessories, and solutions. In addition, this position will support day-to-day store operations and assist the service department as needed to help ensure smooth daily workflow.

This is an ideal opportunity for someone who enjoys a fast-paced retail environment, values teamwork, and is comfortable balancing sales responsibilities with operational and service-related support. The right candidate will bring strong communication skills, a positive attitude, attention to detail, and a willingness to step in where needed.

• Welcome customers and provide a premium in-store experience from initial greeting through final purchase
• Understand customer needs and recommend appropriate Apple products, accessories, and related solutions
• Deliver product demonstrations and explain features, benefits, compatibility, and value clearly
• Drive sales through consultative conversations and strong product knowledge
• Build customer relationships that encourage repeat business and long-term loyalty
• Meet or exceed individual and team sales goals
• Process transactions accurately and efficiently using point-of-sale systems
• Support store merchandising, inventory organization, and overall showroom presentation
• Assist with day-to-day retail operations to help maintain an efficient and organized store environment
• Provide support to the service department when needed for daily operational workflow, customer coordination, intake assistance, and general front-of-house support
• Help direct customers appropriately for repair, service, or technical support needs
• Assist customers with post-purchase questions and basic troubleshooting when appropriate
• Stay current on Apple product launches, promotions, services, and general technology trends
• Participate in ongoing sales, product, and customer service training

• High school diploma or equivalent required
• Previous experience in retail sales, consumer electronics, technology sales, or customer service preferred
• Strong customer service mindset with a passion for helping customers find the right solutions
• Excellent communication, interpersonal, and presentation skills
• Comfortable working directly with customers in a fast-paced retail environment
• Ability to handle both sales responsibilities and operational support tasks as business needs require
• Basic understanding of Apple products, consumer technology, and general troubleshooting preferred
• Strong attention to detail, reliability, and organizational skills
• Professional, team-oriented, and willing to support multiple areas of the business
• Familiarity with POS systems, inventory processes, and retail operations is a plus
• Availability to work flexible hours, including weekends, holidays, and special events

• Experience selling Apple products or other premium consumer technology
• Experience supporting service intake, retail operations, or customer coordination
• Interest in Apple hardware and general technical knowledge
• Ability to adapt quickly and contribute across both sales and operational needs

• Competitive compensation
• Employee discount
• Paid time off
• Ongoing training and development
• Career growth opportunities within a professional retail technology environment
• A collaborative team culture focused on service, performance, and teamwork

Austin Mac Works Retail Division is committed to delivering a premium customer experience built on trust, expertise, responsiveness, and personalized service. We are looking for team members who take pride in helping customers, supporting store operations, and contributing to a strong team environment.

If you are passionate about Apple products, enjoy working with people, and want to grow in a role that combines sales, operations, and service support, we encourage you to apply.