What are the responsibilities and job description for the Voucher Specialist position at Austin Housing Authority?
Job Notice
Date Posted: July 21, 2025 Position: Voucher Specialist
Starting range: $22.78/hour Job# 31-25
Deadline For Applications
Open Until Filled
Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer-focused professional to join our team. This position plays a vital role in supporting payment processing and compliance efforts in a fast-paced, accuracy-driven environment. SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 24 years. Through this work, we serve over 80,000 households across Texas and Arkansas, ensuring access to safe and healthy housing in alignment with HUDs mission.
What You Will Do In This Position
Voucher Review and Payment Processing:
Review monthly Housing Assistance Payment (HAP) vouchers submitted by O/As to ensure accuracy, completeness, and compliance with HUD regulations. Identify and resolve discrepancies before processing payments.
Tenant Data Reconciliation
Cross-check tenant certification data (such as move-ins, move-outs, income changes) with voucher line items. Investigate any inconsistencies or anomalies and communicate clearly with O/As to resolve issues.
Customer Support And Communication
Serve as a primary point of contact for O/As regarding payment and compliance questions. Provide clear, courteous, and professional support by phone and email, often needing to explain technical housing or data requirements.
Documentation And File Management
Create and maintain accurate digital and physical records of payment processing actions, correspondence, and resolutions in accordance with HUD and SHCC auditing standards.
Data Entry And Workflow Tracking
Enter case information into SHCCs proprietary STARS system to ensure proper tracking, routing, and reporting of tasks. Maintain updated status notes and ensure all workflow steps are completed accurately and timely.
Compliance Assurance
Help ensure that all payment and reconciliation processes adhere strictly to HUD policies and SHCCs quality assurance protocols. Escalate noncompliance issues as needed to senior staff.
Deadline Management
Manage a consistent monthly workflow tied to strict internal and external deadlines. Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.
What Youll Bring
The ideal candidate will have:
A strong customer service mindset
youre empathetic, patient, and professional in all interactions.
Excellent communication skills
both written and verbal, with the ability to explain complex policies in a clear, understandable way.
**Strong multitasking abilities**
Date Posted: July 21, 2025 Position: Voucher Specialist
Starting range: $22.78/hour Job# 31-25
Deadline For Applications
Open Until Filled
Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer-focused professional to join our team. This position plays a vital role in supporting payment processing and compliance efforts in a fast-paced, accuracy-driven environment. SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 24 years. Through this work, we serve over 80,000 households across Texas and Arkansas, ensuring access to safe and healthy housing in alignment with HUDs mission.
What You Will Do In This Position
Voucher Review and Payment Processing:
Review monthly Housing Assistance Payment (HAP) vouchers submitted by O/As to ensure accuracy, completeness, and compliance with HUD regulations. Identify and resolve discrepancies before processing payments.
Tenant Data Reconciliation
Cross-check tenant certification data (such as move-ins, move-outs, income changes) with voucher line items. Investigate any inconsistencies or anomalies and communicate clearly with O/As to resolve issues.
Customer Support And Communication
Serve as a primary point of contact for O/As regarding payment and compliance questions. Provide clear, courteous, and professional support by phone and email, often needing to explain technical housing or data requirements.
Documentation And File Management
Create and maintain accurate digital and physical records of payment processing actions, correspondence, and resolutions in accordance with HUD and SHCC auditing standards.
Data Entry And Workflow Tracking
Enter case information into SHCCs proprietary STARS system to ensure proper tracking, routing, and reporting of tasks. Maintain updated status notes and ensure all workflow steps are completed accurately and timely.
Compliance Assurance
Help ensure that all payment and reconciliation processes adhere strictly to HUD policies and SHCCs quality assurance protocols. Escalate noncompliance issues as needed to senior staff.
Deadline Management
Manage a consistent monthly workflow tied to strict internal and external deadlines. Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.
What Youll Bring
The ideal candidate will have:
A strong customer service mindset
youre empathetic, patient, and professional in all interactions.
Excellent communication skills
both written and verbal, with the ability to explain complex policies in a clear, understandable way.
**Strong multitasking abilities**
Salary : $23 - $25