About Restore Hyper Wellness

Restore Hyper Wellness is the nation’s leading retail health and wellness brand, with more than 200 locations nationwide. Restore delivers personalized, data-driven wellness through a comprehensive suite of services including IV/IM therapy, mild hyperbaric oxygen, blood testing, GLP-1 medications, hormone replacement therapy (HRT/TRT), peptides, and personalized wellness plans. As Restore continues its evolution toward advanced medical therapies, telehealth is a critical growth engine—enabling scalable access, clinical consistency, and exceptional consumer experiences across a multi-state footprint.

Position Summary

The Director of Telehealth leads the strategy, development, and operations of Restore’s national telehealth platform. This role oversees a provider network of approximately 40 Nurse Practitioners delivering more than 15,000 virtual consultations per month across 40 states and is accountable for scaling systems, workflows, and performance to support rapid growth in advanced medical services.

This leader balances clinical excellence, regulatory compliance, operational efficiency, and consumer experience while building a high-engagement, high-performance provider culture. As Restore launches and scales TRT consults, blood panel reviews, peptide consultations, GLP-1 programs, and personalized wellness plans, this role plays a central part in shaping the future of Restore’s medical platform.

Scope of Telehealth Services

• Synchronous telemedicine visits

• Asynchronous clinical reviews

• Order and protocol reviews

• GLP-1 consultations

• TRT and hormone optimization consults

• Blood panel interpretation and follow-ups

• Peptide consultations

• Personalized wellness planning

Key Responsibilities

Strategy & Program Development

• Design, launch, and scale telehealth programs aligned with Restore’s long-term medical growth strategy

• Partner with executive leadership, medical leadership, operations, technology, and compliance teams to drive adoption and change management

• Identify opportunities to expand access, improve utilization, and enhance the consumer journey

Telehealth Operations & Scale

• Lead day-to-day telehealth operations across a multi-state provider group

• Build and optimize scalable systems, workflows, and staffing models to meet volume and growth targets

• Oversee telehealth platforms, EMR/EHR integrations, scheduling systems, and clinical workflows

• Manage telehealth budgets, vendor relationships, and cost-efficiency initiatives

Clinical & Provider Leadership

• Lead and engage a distributed provider group, fostering accountability, consistency, and a strong clinical culture

• Partner with Medical Directors to develop, approve, and maintain clinical protocols and standards of care

• Support provider onboarding, training, performance management, and retention

Compliance & Regulatory Oversight

• Ensure compliance with HIPAA, state and federal telemedicine regulations, and provider licensure requirements across 40 states

• Collaborate closely with legal, compliance, and medical governance teams

• Monitor regulatory changes and proactively adapt telehealth models as needed

Performance Management & Analytics

• Define and track KPIs related to access, efficiency, quality, provider productivity, and consumer experience

• Use data to identify bottlenecks, improve consult throughput, and optimize clinical capacity

• Continuously refine telehealth offerings based on outcomes, trends, and patient feedback

Essential Skills & Qualifications

Leadership & Management

• Proven experience leading cross-functional teams and distributed clinical providers

• Strong people leadership with the ability to build a culture of accountability, engagement, and growth

Telehealth & Technical Expertise

• Deep familiarity with telehealth platforms, EMRs/EHRs, digital workflows, and data security

• Ability to partner effectively with technology teams to improve system performance and scalability

Regulatory & Clinical Acumen

• Strong working knowledge of healthcare regulations, telemedicine laws, and licensing requirements

• Ability to bridge clinical standards with operational execution

Strategic & Growth Mindset

• Experience scaling programs in high-growth healthcare or virtual care environments

• Data-driven decision maker focused on efficiency, quality, and consumer experience

Education & Credentials

• Advanced degree preferred in Healthcare Administration, Nursing, Public Health, or a related clinical field

• Certifications such as PMP, CPHIMS, or similar are a plus

Why This Role Matters

The Director of Telehealth will directly shape how Restore delivers advanced medical care at scale. As telehealth becomes the backbone of Restore’s GLP-1, hormone, peptide, and diagnostic-driven growth, this role is pivotal to ensuring clinical excellence, operational efficiency, and an outstanding consumer experience while building a committed, high-performing provider network.