What are the responsibilities and job description for the Engineer, Applications position at Austin Community College and Careers?
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AR 4.0300.01
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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
- Values intellectual curiosity and innovative teaching
- Is attracted by the college's mission to promote equitable access to educational opportunities
- Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
- Focused on student academic achievement and postgraduate outcomes
- Welcomes difference and models respectful interaction with others
- Engages with the community both within and outside of ACC
Job Posting Title:
Engineer, Applications
Job Description Summary:
Austin Community College (ACC) is seeking a highly skilled and versatile Applications Engineer to support the college's IT Service Management Platform. This role blends systems administration, automation, security, and application support to deliver a stable, modern, and secure IT Service Management Platform that supports faculty, staff, and students across ACC campuses.
Job Description:
Description of duties:
- Provides Service Management Platform maintenance, upgrade, configuration, and client support. Creates procedures, meets unit goals, and Service Level objectives for day-to-day operations and quality improvement processes. Collaborates with the IT team members to solve procedural, operational and technical problems.
- Meets business and service strategy goals for client support and application management. Works with Vendors to roll out approved emerging technologies, practices, and processes.
- Partners with business and technology subject matter experts to ensure business requirements are optimized into technological solutions. Maintains appropriate documentation and procedures for Team Dynamix, IT Service Management Platform.
- Participates in training, is required to remain current on Service Management platform features, benefits, modules, security, to ensure optimum performance of platform for user groups.
- Collaborates collegewide with business owners, development teams and technology leaders on product development, best practices, and automation: Ensure effective governance to review, enhance, and/or develop a software asset management framework, policies, processes, and procedures, metrics and KPIs.
- Oversees applications and operation delivery to provide timely and efficient delivery of services to customers and business partners: Analyzes workflow and works with Sr. Mgr. Applications Support to meet priorities and goals.
- Provides excellent customer service and support to the requesting department team members, management, vendors and staff.
Core Responsibilities
- Support cloud-based infrastructure (TeamDynamix) and all required integrations.
- Develop automation scripts and optimize performance for enterprise cloud environments.
- Secure and audit cloud environments in compliance with organizational policies.
IT Service Management Platform Administration
- Serve as technical and support owner for the ITSM platform (e.g., TeamDynamix).
- Configure workflows, incident/request/change/problem management modules.
- Integrate TeamDynamix with third-party platforms (e.g., Okta, Jamf, Workspace1, Active Directory, monitoring tools).
- Automate processes and APIs for enhanced user experience.
- Maintain platform documentation, provide training, and ensure change management compliance.
Knowledge
- Knowledge of Information Technology Infrastructure Library (ITIL).
- Customer service techniques and practices.
Skills
- Maintaining an established work schedule and providing on call direction as needed to resolve computer-related problems.
- Effectively using interpersonal and communications skills, including tact and diplomacy.
- Effectively using organizational and planning skills with attention to detail and follow-through.
- Maintaining confidentiality of work-related information and materials.
- Excellent communication, written and verbal, and interpersonal skills.
- Handling multiple projects and meeting deadlines.
Technology Skills
- Cloud/Infra: Service management platform - TeamDynamix, Microsoft, Google Workspace (multi-domain), Workspace ONE, JAMF
- ITSM & Automation: Team Dynamix
- Scripting & DevOps: PowerShell, Bash, Python, AppleScript, GAM, Ansible.
- Proven expierence with enginerring and administering ITSM platforms (TeamDynamix preferred) according to ITIL best practices
- Workflow automation, scripting, and low-code development
- Experience with iPaaS tools (e.g., TeamDynamix iPaaS, Workato, Boomi, MuleSoft, or similar) used to create API-driven workflows, system integrations, and automated date processes.
Required Work Experience
- Five to Ten years equivalent experience
- Experience with configuration and engineering of IT Service Management platform(s) according to ITIL best practices.
- Knowledge of endpoint lifecycle management, security compliance.
- Experience integrating enterprise platforms and working in multi-stakeholder environments.
Required Education
- Bachelor's degree.
Preferred Education
- Bachelor's degree in computer engineering, computer science, or related field.
Special Requirements / Certifications
- ITIL Foundation.
- Knowledge of modern MDM/endpoint strategies (Intune, Workspace ONE).
- Reliable transportation for travel in the Austin area as required.
- Valid Texas Driver's License
Physical Requirements
- Work is performed in a standard office or similar environment.
- Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
- Occasional lifting of objects up to 10 pounds.
Safety
- Work safely and follow safety rules.
- Report unsafe working conditions and behavior.
- Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Hybrid (Onsite Tues–Thurs, remote eligible per ACC policy)
Salary Range:
$75,560 - $94,449
$75,560 - $94,449
Number of Openings:
1
Job Posting Close Date:
January 10, 2026
Clery Act
As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Disclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
Salary : $75,560 - $94,449